Partner Success Manager

🕒 October 15

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ConnectWise

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $585k Seed Round on 2019-06

SaaS • Cybersecurity • Enterprise

ConnectWise is a leading provider of software and services for managed service providers (MSPs), offering solutions designed to automate and streamline operations in IT management, cybersecurity, and business management. Their Asio platform is purpose-built for MSPs, delivering tools for unified monitoring and management, cybersecurity, data protection, and business management. ConnectWise provides services like professional services automation, remote monitoring and management (RMM), quote and proposal automation, IT documentation, and financial management among others. Through partnerships and integrations with top-rated vendors, ConnectWise enhances its offering for IT service management. The company also hosts industry events and provides community support to foster growth and innovation in the MSP sector.

📋 Description

• Support cross-functional teams with high attention to detail • Use Gong, Gainsight, Salesforce, and internal tools to research, analyze, and document findings • Help partners maximize ROI and adoption and support successful renewals • Build and nurture relationships across partner accounts • Network within accounts to help partners achieve objectives • Monitor partner usage data, health indicators, maturity scores, renewal dates, and growth opportunities • Translate partner data into strategies for success • Understand and address typical business challenges faced by partners • Identify risks and create mitigation strategies • Navigate customer organizations to build relationships with executives and stakeholders • Propose ConnectWise platform solutions aligned to playbooks and escalate complex scenarios • Identify escalations and coordinate resolutions with leadership and cross-functional teams • Conduct regular Quarterly Business Reviews to assess performance, identify growth opportunities, and strengthen strategic alignment

🎯 Requirements

• Experience with Customer Success fundamentals • Ability to understand and articulate the impact of new technology/processes to partner use cases • Strong communication, organizational, and analytical skills • Ability to quickly grasp and clearly explain technological and business concepts • Ability to lead and facilitate partner executive meetings (QBRs) • Ability to adapt to changing priorities and transition between tasks under tight deadlines • Comprehensive knowledge of SaaS business models, including subscription management, cloud-based service delivery, product scalability, security protocols, and customer relationship best practices • Working knowledge of ConnectWise products and platform features, capabilities, and best use cases is preferred • Bachelor’s degree in a related field or equivalent business experience • 1+ years of relevant experience

🏖️ Benefits

• 0-10% travel may be required • Hybrid/Remote depending on location • Equal employment opportunities and a workplace free from discrimination and harassment • Reasonable accommodations for qualified individuals with disabilities • Other benefits and privileges of employment

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