Head of IT Delivery Excellence – Automation

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🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

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Convatec

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1978

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Convatec is a global medical products and technologies company focused on therapies for the management of chronic conditions. Convatec leads in advanced wound care, ostomy care, continence care, and infusion care. The company is known for its innovative solutions like Hydrofiber® Technology and FeelClean Technology™, which enhance patient outcomes by improving comfort and care in conditions such as stoma and wound management. With a holistic approach, Convatec offers products and support programs through platforms like me+, aiming to empower individuals to live confidently with their conditions.

📋 Description

• Ensure reliable and efficient delivery of cross-functional services across IT Delivery Business Applications • Define and continuously improve common processes, governance and delivery standards • Establish and maintain consistent KPIs, dashboards and reporting across application operations and the delivery portfolio • Identify performance trends, risks and improvement opportunities and initiate preventive actions and corrections • Identify, prioritize and implement automation opportunities across SAP and non-SAP applications • Support stabilization and transformation of business-critical application services through governance, delivery models, partner arrangements and improvement roadmaps • Maintain relationships with IT leadership, Delivery Leads, business partners and key stakeholders • Communicate performance, progress, risks, decisions and outcomes transparently • Manage strategic delivery partners and external resources • Proactively identify and manage operational and delivery risks • Ensure services and deliverables meet quality, compliance and business requirements • Monitor technology developments and promote workflow automation, analytics, artificial intelligence and agentic capabilities

🎯 Requirements

• Minimum of 5 years of experience in consulting, project delivery or application operations, with a focus on industrialized service delivery • Proven experience in global IT service delivery and application operations across SAP and non-SAP environments • Strong consulting background and ability to assess complex challenges, develop practical recommendations and translate strategy into measurable results • Experience identifying and implementing workflow automation, analytics and AI opportunities • Ability to establish meaningful KPIs, dashboards and actionable insights • Track record of standardising processes, strengthening governance and stabilising business-critical application services • Strong communication and influencing skills, with experience aligning senior stakeholders, cross-functional teams and strategic delivery partners • Ability to build engagement, challenge established ways of working and embed sustainable improvements across a global organisation • Experience in medical technology, life sciences or another regulated industry is highly desirable • Bachelor's degree in business, information technology, or a related field • ITIL 4, PRINCE2 or SAFe CSP certification is a plus

🏖️ Benefits

• Remote working • Flexibility to travel when required by business needs • Global leadership opportunity • Opportunity to influence strategic partners and deliver measurable business value