Director, Clinical Customer Success

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🕒 March 11

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Cprime, Inc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise • Training

Cprime, Inc. is a full-service consulting firm that specializes in transformative ServiceNow solutions to enhance customer experience, employee experience, and technology excellence. As a strategic enterprise consulting partner, Cprime utilizes its extensive expertise to drive innovation and agility across businesses, providing experience-driven solutions that align with modern technology trends and human innovation. With a focus on enterprise agility, digital transformation, and scaled agility, the company offers integrated capabilities in custom software development, DevOps, and cloud services. Cprime is dedicated to optimizing business technology and enhancing operations through strategic partnerships with core technology platforms. Additionally, Cprime provides comprehensive training and development solutions to bridge skills gaps and foster innovation across organizations.

📋 Description

• Serve as the primary healthcare-facing representative for the medication adherence platform built on Xspan • Confidently engage physicians, clinical leadership, and healthcare executives in face-to-face and virtual settings • Lead product demonstrations and solution walkthroughs tailored to clinical workflows and real-world use cases • Clearly articulate the clinical, operational, and financial value of the platform • Translate complex product capabilities into clear clinical and business outcomes • Position the solution within broader care management, population health, and medication adherence strategies • Act as a thought partner to healthcare stakeholders on improving adherence, patient engagement, and outcomes • Partner closely with engineering, product, and BI teams to represent clinical stakeholder needs • Provide structured feedback from physicians and operational users to inform product roadmap and feature prioritization • Bridge communication between technical teams and healthcare stakeholders • Identify barriers to adoption across clinical organizations and develop strategies to accelerate uptake and sustained usage • Support clinical champions and leadership teams in integrating the solution into existing care workflows • Serve as a long-term strategic advisor during rollout, expansion, and optimization phases

🎯 Requirements

• 15+ years of experience in healthcare, preferably across provider organizations, health systems, digital health companies, or payer environments • Demonstrated experience working directly with physicians and clinical leadership • Background in digital health, population health, care management, medication adherence, or healthcare analytics platforms • Exceptional executive presence and verbal articulation, particularly when engaging physicians and clinical leaders • Strong ability to explain complex technical capabilities in clinically meaningful language • Comfortable leading live demonstrations and strategic solution discussions • Deep understanding of healthcare workflows, clinical operations, and healthcare data • Ability to quickly grasp and explain technical platform capabilities, integrations, and analytics outputs • Experience acting as a translator between product/engineering teams and clinical stakeholders • Credible and confident in physician-facing environments • Naturally consultative with a solution-selling mindset • Highly articulate storyteller who can connect technology to real-world patient care improvements.