Delivery Success Executive

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Executive

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Creatio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💼 Consulting

📣 Marketing

📦 Logistics

💰 Private Equity Round on 2024-06

Consulting • Marketing • Logistics

Creatio is an AI-native no-code platform designed to automate CRM and workflows. It allows users to design and evolve applications using visual no-code designers and natural language, making it accessible and user-friendly without requiring special technical skills. Creatio aims to elevate organizations by enhancing productivity and improving customer experience through its end-to-end solutions for marketing, sales, and customer service.

📋 Description

• Own an assigned portfolio of customers and oversee implementation projects and ongoing engagements • Serve as a product knowledge carrier for the portfolio, demonstrating expert-level understanding of the Creatio platform and ecosystem • Advise customers and partners on optimal solution approaches and platform capabilities • Help customers achieve business outcomes through product adoption, value realization, and high ROI • Monitor project progress, risks, and dependencies against agreed standards and commitments • Enforce delivery standards, methodologies, and reporting frameworks • Control and audit delivery processes and identify early red flags • Conduct portfolio-level reviews to validate outcomes, quality, and go-live readiness • Work with Delivery Assurance Architects to validate technical and functional solution aspects • Identify portfolio risks and drive mitigation strategies • Capture lessons learned and integrate them into the Center of Delivery Excellence framework • Mentor team members and partners • Understand customer business priorities and identify opportunities supporting long-term success • Drive retention, zero churn, cross-sell, and upsell across the customer portfolio • Collaborate with Sales, Delivery, Support, Product, and Partner teams • Act as key contact and trusted advisor to customer executives, including C-level stakeholders • Provide portfolio-level visibility through governance meetings and reporting

🎯 Requirements

• Proven experience in program/portfolio management across multiple projects • 3+ years in B2B Customer Success, Account Management, or Project Management with enterprise accounts • Proven track record of driving adoption and value realization, and supporting retention and account growth, including renewals, cross-sell, and upsell • Deep Creatio platform expertise, both functional and technical • Knowledge of competing low-code/no-code platforms • Ability to conduct high-level solution estimations • Ability to guide teams in applying best practices • Strong client-facing and stakeholder management skills, including communication at CxO level • Ability to navigate complex customer organizations, coordinate multiple stakeholders, and drive issues to resolution • Structured thinking, flexibility, and strong result orientation • Fluent English required • Additional languages may be required based on geography • Ability to travel for customer meetings and onsite engagements as needed • Experience taking part in commercial negotiations and renewal discussions (nice to have)

🏖️ Benefits

• Clear career paths • Mentorship opportunities • Access to continuous learning • Flexible work arrangements • Initiatives supporting schedule management, productivity, and personal and professional well-being • Recognition of achievements and employee ideas • Opportunities to make real contributions from day one • Innovative culture focused on new ideas, modern technologies, and bold thinking • Competitive compensation and benefits supporting employees and their families • Rewards package recognizing contributions and commitment

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume