Senior Manager, Growth Strategy – Organic, AI

🕒 July 29

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧐 Strategy

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Crescendo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $50M Series C - Crescendo on 2024-10

Consulting • Healthcare • Logistics

Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.

📋 Description

• Own Crescendo's end-to-end SEO strategy — keyword strategy, topic clusters, technical SEO, and competitive positioning • Identify high-impact search opportunities across CX, AI, contact center, and support automation • Develop search-driven content briefs in partnership with Product Marketing and Content Marketing around launches and strategic initiatives • Build and execute Crescendo's AI search and discoverability strategy across ChatGPT, Perplexity, Gemini, Claude, and emerging platforms • Develop Crescendo's presence across Reddit and niche community forums as a primary AEO channel • Brief and partner with Content Marketing on content designed for AI retrieval and citation • Monitor AI search share-of-voice and establish best practices for an AI-first discovery environment • Build scalable, AI-powered content production systems using Claude, ChatGPT, AirOps, and automation workflows • Drive backlink acquisition, review generation (G2, TrustPilot), and third-party validation strategies • Deliver 12-Month Success Outcomes: Drive significant growth in non-branded organic visibility and organic-sourced pipeline

🎯 Requirements

• 5–7 years in SEO, organic growth, content marketing, or demand generation for B2B SaaS • Proven track record building organic growth programs, not just maintaining them • Deep understanding of technical SEO, content strategy, and search optimization • Strong analytical skills with experience tying performance data to pipeline outcomes • Experience managing content workflows and cross-functional content programs • Preferred: AI-native content workflows and content automation experience • AEO and AI search optimization experience (AirOps, Profound) • Community and forum strategy experience (Reddit, Slack communities, industry forums) • Familiarity with SEMrush, Ahrefs, Screaming Frog, HubSpot, Webflow, GA4, and Google Search Console • Experience in enterprise software, CX, contact center, or adjacent categories.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities