GTM Strategy & Operations Manager – EMEA

🔥 12 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 25%

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Partner with EMEA sales and regional leaders to shape go-to-market strategy, including country and region prioritization, sector focus, coverage models, and segment-specific plays • Own territory design and book-of-business construction; define, carve, and rebalance territories • Drive annual and quarterly planning cycles across capacity, headcount, and target-setting • Run weekly forecast calls, pipeline reviews, and quarterly business reviews for EMEA • Own forecast accuracy and pipeline health, surfacing slippage and coverage gaps • Analyze sales performance, productivity, and pipeline dynamics to develop data-driven insights and account-prioritization frameworks • Set, track, and measure goals and KPIs and translate analyses into executive-ready recommendations • Remove operational bottlenecks and provide timezone coverage for time-sensitive issues • Execute account transitions, CRM updates, and data management while maintaining data integrity • Partner with central RevOps to roll out processes, tools, and GTM infrastructure • Advise EMEA sales leadership and serve as a cross-functional subject-matter expert across Sales, Marketing, Finance, and Product • Communicate high-impact or sensitive changes, such as territory moves, clearly and thoughtfully

🎯 Requirements

• 5+ years in revenue operations, sales operations, GTM strategy, management consulting, or corporate strategy, ideally supporting a B2B SaaS or enterprise tech sales organization • Strong analytical skills, with a track record of building models, working with large datasets, and turning ambiguous business questions into something a leader can act on • Proven ability to own and execute complex operational processes with high attention to detail and accuracy • Excellent stakeholder management and communication skills, including influencing senior stakeholders and executives • Hands-on experience with GTM systems (Salesforce required), BI and visualization tools (Tableau, Looker, or similar), and AI tools (Claude, ChatGPT) • High judgment and discretion, and the comfort to navigate ambiguity and drive alignment in a fast-paced environment • SQL proficiency for querying and modeling data at scale • Familiarity with AI or conversational AI, and with consumption or usage-based business models • Experience operating across multiple EMEA markets and working with a globally distributed RevOps team

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Paid parental leave for all new parents welcoming a new child • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • 20 days of vacation time to promote a healthy work-life blend • Equity • Comprehensive benefits package for you and your family