General Manager – FSP Operations

🕒 August 10

🌐 United Kingdom, Poland, +2 more countries – Remote

🇬🇧 United Kingdom – Remote 🇵🇱 Poland – Remote 🇷🇸 Serbia – Remote 🇮🇪 Ireland – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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👻 Ghost score 24%

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Parexel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Venture Round on 1990-01

Consulting • Healthcare • Logistics

Parexel is one of the world's largest clinical research organizations (CROs), providing comprehensive services for the clinical development process from Phase I to IV. The company specializes in portfolio management, clinical trial management, regulatory strategy, market access, and lifecycle management for biopharmaceuticals. Parexel aims to speed life-changing medicines to market by leveraging its clinical, regulatory, and therapeutic expertise. With a global team of over 21,000 professionals, Parexel works to integrate patient insights and innovative trial designs to develop treatments across therapeutic areas such as oncology, neuroscience, rare diseases, and more. It focuses on delivering patient-centric and efficient clinical trials.

📋 Description

• Lead one of Parexel's strategic FSP customer relationships as the primary executive account leader • Oversee account-level operational delivery, including team management, resource allocation, quality control, and project efficiency • Develop and execute resourcing plans and ensure high-quality deliverables across the FSP customer portfolio • Drive financial performance and margin improvement through budget management, cost monitoring, resource allocation, revenue generation, and cost savings • Provide strategic direction to functional and program leads on margin optimization and profitability targets • Lead, develop, and motivate teams through technical support, performance reviews, training plans, and continuous improvement • Establish and monitor KPIs, analyze operational performance, and generate executive account summaries • Drive operational excellence through best practices, standard operating procedures, and data-driven decision-making • Serve as the primary account contact for the FSP customer and participate in governance meetings with customer and internal stakeholders • Align Parexel capabilities with customer pipelines, products, strategic priorities, and satisfaction goals • Identify and pursue new business opportunities within existing FSP accounts • Lead repeat business initiatives, including RFP responses, and collaborate with Commercial Account Leads and FSP Solution Consultants to drive account growth

🎯 Requirements

• 10+ years of significant leadership experience within clinical research organizations, pharmaceutical companies, biotechnology companies, FSP environments, or other healthcare research organizations • Demonstrated success leading large, matrixed, and geographically dispersed teams • Experience managing strategic customer relationships at senior and executive levels • Strong financial acumen, including budgeting, forecasting, profitability management, and resource planning • Proven experience driving operational performance across complex portfolios, programs, or business units • Experience supporting business development activities, proposals, and client presentations • Strong analytical, negotiation, influencing, and decision-making skills • Excellent verbal, written, and presentation skills • Bachelor's degree in Life Sciences, Pharmacy, Nursing, Healthcare, or a related field, or equivalent experience • Advanced ability to develop and motivate teams, conduct performance management, and foster continuous improvement • Strong stakeholder and relationship management skills with a client-focused approach • Ability to present to executive-level audiences and leverage data and analytics for strategy and performance decisions • Preferred: advanced degree (MBA, MS, PharmD, PhD, or equivalent) • Preferred: extensive FSP leadership experience • Preferred: deep knowledge of global clinical development and clinical operations • Preferred: broad therapeutic area expertise • Preferred: experience with major pharmaceutical and biotechnology customers • Knowledge of CTMS, EDC, EDMS, IWRS/IRT platforms, and Microsoft Office Suite

🏖️ Benefits

• Health, Vision & Dental Insurance • Tuition Reimbursement • Vacation/Holiday/Sick Time • Flexible Spending & Health Savings Accounts • Work/Life Balance • 401(k) with Company match • Pet Insurance • Paid time off • Life insurance • Flexible work arrangements • Growth opportunities