Senior Backend Software Engineer - Insights

April 26

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Cresta

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SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes. • Join us on this thrilling journey to revolutionize the workforce with AI. • Cresta is excited to expand our operations to Romania and build a tech hub in the region. • You will be at the forefront of shaping the future of customer engagement! • As we work towards our vision, you'll be instrumental in delivering timely, actionable insights that drive business growth.

🎯 Requirements

• Proven experience as a Backend Engineer with a focus on database design and system architecture. • Strong expertise in ClickHouse or similar columnar databases for managing large-scale, real-time analytical queries. • Hands-on experience with Elasticsearch for indexing and searching large datasets. • Proficient in backend programming languages such as Python, Go. • Experience with RESTful API design and development. • Solid understanding of distributed systems, microservices architecture, and cloud infrastructure. • Experience with performance tuning, data modeling, and query optimization. • Strong problem-solving skills and attention to detail. • Excellent communication and teamwork abilities.

🏖️ Benefits

• Compensation for this position includes a base salary, equity, and a variety of benefits. • Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, as well as applicable local pay requirements. • We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. • All Cresta recruiting email communications will always come from the @cresta.ai domain. • Any outreach claiming to be from Cresta via other sources should be ignored. • If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresra.ai