Product Technical Support Engineer

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September 22

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Crystal Intelligence

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Crypto • Compliance • Security

Crystal Intelligence is a company specializing in blockchain analytics and intelligence solutions focused on combating cryptocurrency crime and ensuring compliance. It offers products like Crystal Expert, which are designed for cryptocurrency investigators and compliance teams to monitor transactions and detect fraudulent or illicit activities. The company provides extensive services, including investigative support, training and certification, and advisory for regulatory compliance in the crypto space. Crystal Intelligence supports governments, financial institutions, law enforcement, and regulators with advanced on-chain and off-chain intelligence, helping them to understand and manage risks associated with digital assets and decentralized finance. The company is also involved in publishing insights and reports on crypto crimes and regulatory updates.

51 - 200 employees

₿ Crypto

📋 Compliance

🔐 Security

💰 Seed Round on 2020-04

📋 Description

• Provide timely and effective technical support by diagnosing issues, researching solutions, and offering clear guidance through written and verbal communication. • Assist customers during the onboarding process, particularly with API integrations. • Support the completion of questionnaires and requests for proposals related to product functionality. • Explain proprietary algorithms and help customers understand their relevance to specific use cases. • Analyze system issues and recommend enhancements for improved functionality. • Log and track customer requests, preparing regular reports on interactions and resolutions. • Act as the primary contact for internal and external technical inquiries and bridge between technical teams and customers.

🎯 Requirements

• Bachelor's degree in IT, Computer Science, or a related technical field. • Experience in product technical support roles. • Strong problem-solving skills and the ability to analyze logs and troubleshoot technical issues. • Fluency in English and Spanish, with excellent communication skills to explain technical concepts to both technical and non-technical audiences. • Familiarity with API documentation and a solid understanding of system integrations. • High customer service orientation, with the ability to remain composed in challenging situations. • Quick adaptability to new software applications and systems. • Experience with blockchain and cryptocurrencies is a plus.