Business Development Manager - BPO Industry

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April 3

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CSVNow

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B2B • Compliance • Telecommunications

CSVNow is a company that specializes in providing outsourced customer support services, particularly to small and medium-sized businesses. They offer agile and highly customizable outsourcing solutions that cater to the unique needs of their clients, promoting cost-efficiency and personalized attention. Their services are PCI, HIPAA, and ISO 27001 certified, ensuring complete security and compliance. Based in Cebu, CSVNow prides itself on lower costs and high-quality service by sourcing top-tier talent and offering deep industry expertise in technology, healthcare, and financial services. CSVNow is dedicated to being a reliable partner, helping businesses scale their customer support operations while maintaining high customer satisfaction and compliance.

2 - 10 employees

🤝 B2B

📋 Compliance

📡 Telecommunications

📋 Description

• Identify and develop new business opportunities through lead generation, networking, and relationship-building • Develop and execute sales strategies to achieve revenue targets and business objectives • Conduct market research and analysis to identify trends and opportunities in the BPO industry • Maintain and nurture relationships with existing clients to ensure customer satisfaction and loyalty • Collaborate with cross-functional teams to create customized proposals and solutions that meet client needs • Participate in industry events and conferences to stay up-to-date on industry trends and best practices • Analyze sales data and metrics to assess performance and identify areas for improvement • Provide regular reporting and updates to the leadership team on sales pipeline and progress towards revenue targets

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, or related field • Minimum of 5 years of experience in sales, business development, or account management, preferably in the BPO industry • Proven track record in achieving sales targets and driving revenue growth • Excellent communication and interpersonal skills to effectively communicate with clients, stakeholders, and team members • Deep understanding of the outsourcing industry and trends • Strong analytical and problem-solving skills to identify opportunities and develop effective sales strategies • Familiarity with sales tools and software, such as CRM systems • Excellent negotiation and closing skills to secure new business • Self-motivated, proactive, and able to work independently and as part of a team