Senior Manager, Customer Success Operations

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Cubic Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1951

🚗 Transport

Transport • Defense • Technology

Cubic Corporation is a leading provider of integrated technology solutions for transportation and defense industries. The company focuses on creating technology that enhances transportation systems, making daily journeys more convenient, efficient, and safe. Additionally, Cubic is a key player in the defense sector, delivering mission-inspired solutions that enable assured data access and digital intelligence, aiming to improve mission success and safety for military and intelligence personnel. Cubic collaborates on programs like DARPA's Air Combat Evolution and is involved in smart ticketing solutions for public transportation. Through innovation and service, Cubic aims to solve global challenges and improve customer and partner experiences.

📋 Description

• Lead and develop a team of Program Managers, each owning defined operational programs across the Global Services portfolio. • Set clear expectations for execution quality, reporting standards, escalation practices, and cross-functional ways of working. • Ensure consistent application of standard processes, playbooks, and governance practices across the team’s programs. • Define, own, and continuously improve the standard operational processes for Customer Success—including playbooks, SOPs, process maps, templates, and job aids. • Own the internal and customer-facing reporting framework for Customer Success—defining cadence, format, narrative standards, and data integrity requirements. • Support Service Delivery by ensuring program management practices align with SLA/KPI frameworks, governance standards, and escalation protocols.

🎯 Requirements

• Bachelor’s degree in Business, Operations, Information Technology, or a related discipline (or equivalent experience) • 5+ years in a people leadership role managing program managers or operational professionals • Strong working knowledge of service delivery operations, ITIL practices (particularly Incident, Problem, Change, and Continual Improvement), and customer success principles • Proven ability to build cross-functional relationships and coordinate work across Engineering, Tech Ops, Finance, and Operations teams • Experience defining and owning operational KPIs, reporting cadences, and executive-level dashboards

🏖️ Benefits

• Employee • Flexible work arrangements • Professional development opportunities