Customer Success Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SailPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

📋 Description

• Manage a successful business relationship between SailPoint and assigned client accounts • Compile clear, time-boxed plans/engagement models to ensure delivery of a successful identity security program • Monitor accounts for change in solution/product usage, personnel, goals, mission • Provide coaching and advice to clients on the use of SailPoint’s solutions • Develop insights into the challenges faced by client organisations • Interfacing with delivery partners on project statuses • Provide strategic updates on clients’ performance to SailPoint Senior Management • Identify new opportunities for expanding SailPoint product/service usage • Ensure customer renewal and retention for SailPoint • Cultivate additional SailPoint Advocates within assigned customer base

🎯 Requirements

• Must be fluent in German and English • Bachelor’s degree or equivalent work experience • Strong customer facing skills • Strong consulting skills • Ability to gather and analyze information • Ability to communicate technical details to a non-technical audience • Ability to set and communicate expectations • Must be highly organised and able to define structure with multiple stakeholders • Ability to build lasting relationships based on trust • Takes ownership of challenges • Self-motivated, strong work ethic, creative, customer-centric personality • Experience in outcome/requirements formulation, or project management/delivery planning is an advantage

🏖️ Benefits

• 10% to 25% travel • Equal opportunity employer • Reasonable accommodation available for individuals with disabilities