Customer Success Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 €56.9k - €78.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years. • Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them. • Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform. • Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to “how to” questions about the software • Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth • Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them

🎯 Requirements

• Fluency in written and spoken English. • 2+ years of experience in a client-facing or account management role, • Business savvy with consultative, problem solving, and issue resolution skills • Strong knowledge of the media/digital landscape • Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations • Super organised, quick learner who works well under pressure • Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations • It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation • Knowledge of Loop Marketing, AEO, and LLM or the aptitude to learn it quickly and independently are required • Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates