Cursor
Artificial Intelligence • SaaS • B2B
Cursor is an AI-powered coding platform and IDE designed to make software developers extraordinarily productive. It combines AI-assisted autocompletion, agentic programming assistants, a CLI agent, and deep codebase indexing to help developers write, review, and refactor code faster. Cursor integrates with GitHub, Slack, and enterprise tooling, offers access to multiple large language models, and is positioned as a secure, enterprise-capable SaaS product used by professional teams.
51 - 200 employees
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
Community Support Engineer
Job not on LinkedIn
November 12
Cursor
Artificial Intelligence • SaaS • B2B
Cursor is an AI-powered coding platform and IDE designed to make software developers extraordinarily productive. It combines AI-assisted autocompletion, agentic programming assistants, a CLI agent, and deep codebase indexing to help developers write, review, and refactor code faster. Cursor integrates with GitHub, Slack, and enterprise tooling, offers access to multiple large language models, and is positioned as a secure, enterprise-capable SaaS product used by professional teams.
51 - 200 employees
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
📋 Description
• Provide in-depth technical support on our developer forum and other community channels, resolving complex user-reported issues and ensuring high-quality community interactions. • Debug, reproduce, and troubleshoot software bugs and usability problems. • Design and build internal tools and automations to scale support operations. • Represent Anysphere in technical conversations with developers on forums, Reddit, and other community channels, especially for high-stakes bugs and issues. • Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap. • Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.
🎯 Requirements
• Hands-on experience with Cursor as a user - familiarity with advanced features and common workflows preferred. • Experience in community forum support, software engineering, or a related user-facing technical role. • Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI. • Strong debugging skills and a passion for digging deep into technical problems. • Clear, concise communication skills to explain complex concepts to technical and non‑technical audiences. • Self-starter with curiosity, creativity, and a bias for action.
Apply NowSimilar Jobs
November 12
Senior Technical Support Analyst providing SQL expertise for SaaS compliance platform. Engaging with clients to solve complex technical issues in a remote environment.
November 11
Technical Support Engineer at Veza providing technical support for enterprise cloud solutions. Engaging with customers to resolve issues and improve support processes.
November 10
Technical Support Manager responsible for customer satisfaction and technical operations in a FinTech company. Collaborating across departments to solve technical issues and support merchants.
🇺🇸 United States – Remote
💵 $75k - $90k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
November 10
Support Manager at GitLab leading a world-class Customer Support Engineering team. Responsible for developing skills and driving measurable results in technical support.
🇺🇸 United States – Remote
💵 $98k - $210k / year
💰 Secondary Market on 2020-11
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
November 9
NextHop Systems
1 - 10
Technical Support Engineer providing 24/7 customer support for large-scale AI solutions. Troubleshooting networking issues and collaborating with engineering teams for effective resolutions.