Technical Support Engineer

November 19

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Customer.io

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SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

📋 Description

• Communicate directly with customers via our Support Center • Triage a diversity of support tickets and work on process improvement • Conduct regular touch points with Product and Customer Success teams • Help new and existing customers get up and running with our product • Diagnose tricky situations and aid companies in achieving their business goals • Utilize Zendesk for ticketing, Linear for bug tracking, and Zapier for automating support team workflows • Support customers through email and live chat

🎯 Requirements

• Located in the UK or Ireland • Experience in a technical support role and/or customer-facing role • Familiarity or comfort with offering live channel support • An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.). If you know some Javascript, too, that's even better! • Excellent written and verbal communication skills • Be motivated with a self-starter attitude • Previous work for a SaaS company or an understanding of technical platforms • Ability to work in a fast-paced, team environment • Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • unlimited PTO • stipends for remote work and wellness • professional development budget