Lead ATG Support Engineer

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October 6

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DATAMAXIS, Inc

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Artificial Intelligence • Cybersecurity • SaaS

DATAMAXIS, Inc is a company that specializes in transforming big data into actionable insights for competitive advantage, market growth, and customer satisfaction. They provide services in artificial intelligence, machine learning, digital transformation, cyber security, and analytics. DATAMAXIS helps organizations use data to make informed decisions, minimize cyber risks, and digitize business processes. The company offers data engineering, data governance, business intelligence, data monetization, cloud solutions, and strategic staffing services. With expertise in both traditional and modern data architectures, DATAMAXIS supports various industries including insurance, automobile, and government sectors. They are also known for their cyber security analytics solutions which help protect against intrusions and data loss, while complying with security requirements for government organizations.

51 - 200 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

☁️ SaaS

📋 Description

• Provide technical support and maintenance for Oracle ATG eCommerce applications. • Troubleshoot and resolve production issues, performance bottlenecks, and outages. • Collaborate with cross-functional teams to identify root causes and implement solutions. • Ensure system stability, uptime, and performance through proactive monitoring and tuning. • Apply patches, upgrades, and configuration changes in coordination with DevOps/Infra teams. • Create and maintain technical documentation and knowledge base articles for support activities. • Participate in on-call support rotations and handle high-priority incidents as needed. • Coordinate with development teams for bug fixes and enhancements. • Ensure adherence to SLAs and ITIL-based support processes.

🎯 Requirements

• 12+ years of overall experience with at least 10+ years in Oracle ATG Commerce. • Strong understanding of ATG modules including BCC, CSC, Personalization, and Publishing. • Experience in application support, incident management, and system monitoring. • Handle the customer tickets, Handle production support, Handle prod release support and handle power environment. • Hands-on expertise in Java/J2EE, JSP, Web Services (REST/SOAP). • Familiarity with performance monitoring tools (e.g., AppDynamics, Dynatrace, Splunk). • Good understanding of production deployment practices and troubleshooting. • Excellent communication and problem-solving skills. • Ability to manage multiple priorities in a fast-paced environment.