Customer Success Manager – International Public Sector

🔥 0 minutes ago

🌐 United Kingdom, Denmark – Remote

🇬🇧 United Kingdom – Remote 🇩🇰 Denmark – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 53 days.
• No salary listed.

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Dataminr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🤖 Artificial Intelligence

🔐 Security

📱 Media

💰 Private Equity Round on 2021-10

Artificial Intelligence • Security • Media

Dataminr is a leading real-time AI platform company based in New York, known for providing the earliest alerts on high impact events and critical information. With products like Dataminr Pulse for Corporate Security, First Alert for public safety, and Dataminr for News, it helps organizations respond quickly to crises, manage cyber risks, and break news first. Its services cater to corporate security, cybersecurity, media outlets, and humanitarian organizations, aiding them in staying ahead with real-time information on events, risks, and threats. Dataminr partners can also leverage its AI capabilities to expand their market reach and improve business resilience.

📋 Description

• Serve as a knowledgeable expert across Dataminr's platforms and evolving AI capabilities • Design and deliver onboarding and adoption programmes aligned with customer structures, missions, and workflows • Build multi-tiered customer relationships and partner with Account Executives and Solutions Engineers to drive retention, upgrades, and account expansion • Conduct data-driven Executive Business Reviews, user training sessions, and success planning • Build tailored alerting profiles and advanced search logic • Monitor usage trends and identify opportunities for automated feeds or partner connectors • Capture structured customer feedback and collaborate with Solutions Engineering, Technical Support, and Product teams • Help Public Sector and Defence clients use real-time intelligence in daily operations

🎯 Requirements

• Experience working within or supporting UK, Nordic, or European Central Government, National Security, or International/NATO Defence organisations • Practical understanding of publicly available information (PAI), OSINT, or threat and risk intelligence workflows • Bachelor's degree or equivalent operational, civil service, or military experience • At least 3 to 5 years of customer success, account management, or client-facing onboarding experience • Confidence learning and demonstrating new AI features • Comfort discussing SaaS platforms, data feeds (APIs), and third-party software integrations • Ability to build complex Boolean search queries • Ability to interpret customer usage data • Strong organisation and CRM hygiene, including tools such as Salesforce and Gainsight • Full professional fluency in English is essential • Proficiency in Danish or another Nordic language is a strong advantage • Must hold, or be eligible and willing to obtain, relevant National Security Vetting (e.g. UKSV, Danish security clearance, or NATO equivalent) • Willingness to travel domestically and internationally across EMEA approximately 35% to 45% of the time

🏖️ Benefits

• Flexible work arrangements • Generous PTO and sick leave • Competitive benefits package • Employee resource group (ERG) network • Manager development programming • Professional development funds

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