Customer Success Manager – EMEA

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 39 days.
• No salary listed.

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Wolters Kluwer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1836

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

Wolters Kluwer is a global provider of professional information, software solutions, and services aimed at clinicians, nurses, accountants, lawyers, as well as the tax, finance, audit, risk, compliance, and regulatory sectors. The company is committed to helping professionals enhance their workflows, improve decision-making, and solve complex problems with confidence. Wolters Kluwer serves customers in over 180 countries, providing expert solutions that support health, prosperity, safety, and legal rights. With over 21,000 employees across numerous countries, Wolters Kluwer continues to drive innovation and progress in the fields it serves.

📋 Description

• Establish trusted advisor relationships with customer executive sponsors • Align customer activities with business objectives to maximize value from Brightflag solutions • Track progress toward customer goals during regular meetings • Serve as a Brightflag product expert and provide product-oriented recommendations • Deliver Executive Business Reviews focused on data insights and proactive recommendations • Identify blockers to client success and develop mitigation strategies through internal and external collaboration • Articulate and reinforce the value customers obtain from Brightflag solutions • Address customer inquiries and manage requests through completion while setting clear timelines and expectations • Conduct regular health checks to identify risks and determine mitigation strategies • Track customer product feedback and provide regular input to the Product team • Manage a strategic book of business consisting of high-ARR customers • Drive successful product adoption and customer renewals

🎯 Requirements

• 5+ years in a CSM role at a SaaS company • Experience building relationships with executive stakeholders • Experience confidently articulating value and managing high-touch relationships • Experience acting as a trusted advisor and recommending solutions aligned with customer business goals • Proficient in working with data, including Excel or Google Sheets • Ability to convert data into a presentation and present data to tell a story • Ability to take full ownership of a book of business • Ability to manage multiple priorities with patience, persistence, and thoughtfulness • Natural curiosity and willingness to become an expert on the product, industry, and customers’ business needs • No work permit sponsorship or self-sponsorship available • Domain knowledge in legal management, legal operations, or legal service delivery is a bonus • Experience with Salesforce, JIRA, Zendesk, or other account management and customer success software is a bonus • Experience or active experimentation with AI tools or technologies is a bonus • Detailed understanding of the SaaS business model is a bonus • Experience delivering SaaS solutions for midmarket and enterprise customers is a bonus • Experience working in a geographically distributed team is a bonus

🏖️ Benefits

• Competitive base salary with bonus based on skills and experience • Annual Leave • Comprehensive health insurance • Life insurance • Long term illness/income protection • Opportunity to make a real impact and shape company direction • Learning, growth, and career progression opportunities • Complex technical and business problems with trust and autonomy • Friendly, values-driven, inclusive environment

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