Customer Success Manager

🔥 11 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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3E

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

📋 Compliance

☁️ SaaS

🤝 B2B

Compliance • SaaS • B2B

3E is a regulatory compliance software company that provides enterprise-grade solutions for chemical and product stewardship, safety data sheet (SDS) management and authoring, supply chain visibility, and sustainability. Built on three decades of curated regulatory intelligence, 3E offers AI-enabled regulatory data, integrated APIs, SAP integrations, and workflow tools to help manufacturers, suppliers, and compliance professionals manage global regulatory requirements (REACH, TSCA, GHS, PFAS, Proposition 65, etc. ), automate SDS workflows, and support product transparency and sustainability reporting. The company serves large B2B customers and supplier networks, managing tens of millions of SDS and engaging hundreds of thousands of suppliers.

📋 Description

• Develop trusted partnerships with customer stakeholders and help them realize ongoing value from 3E solutions • Guide customers through product capabilities, deliver training, and support adoption of features and workflows • Create and execute customer success plans and lead proactive outreach • Identify opportunities to increase product usage, engagement, and customer value • Collaborate with two Account Managers to strengthen relationships, expand value, and contribute to renewal success • Monitor engagement, product usage, and feedback to identify risks early • Set expectations and coordinate solutions before issues escalate • Work across Customer Success, Onboarding, Support, and Product to coordinate resources and follow-through • Share customer insights and emerging needs with internal teams • Build expertise in 3E’s Protect and Insight product portfolio

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, client services, software training, or a related customer-facing role in a SaaS, technology, information services, or similar environment • Strong relationship-building skills and ability to engage confidently and empathetically with customer stakeholders • Experience helping customers learn software, adopt new capabilities, and achieve meaningful outcomes • Clear communication and presentation skills, including explaining complex information practically • Strong organizational skills and ability to coordinate meetings, manage priorities, and follow through • Confidence navigating challenging conversations and setting realistic expectations • Curiosity and adaptability; interest in learning multiple products • Working knowledge of Microsoft 365, including Excel, Outlook, Word, and PowerPoint • Ability to travel 10–20% of the time to customer locations or 3E events • Fluent in French or German preferred • Familiarity with customer success measures such as NRR, product adoption, and customer engagement preferred • Experience with Salesforce, Gong, or similar CRM and customer engagement platforms preferred • Exposure to environmental, regulatory, compliance, chemical, or complex B2B software solutions preferred • Experience supporting mid-market or enterprise customers across different locations preferred • Familiarity with AI-enabled tools preferred

🏖️ Benefits

• Fully remote position • 10–20% travel opportunity • Equal opportunity employer • Interview recording opt-out; opting out will not impact candidacy

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