Customer Success Manager

🔥 7 minutes ago

🇬🇧 United Kingdom – Remote

💵 £39k - £44k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Sinch

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $48.8M Post-IPO Debt - Sinch on 2024-09

Consulting • Logistics • Marketing

Sinch is a global communications platform (CPaaS) that provides APIs and applications for messaging, voice, email, verification, and conversational AI, along with network connectivity and telco services. It enables businesses to run marketing campaigns, send notifications and alerts, verify identities, and support customers across SMS, RCS, WhatsApp, email, and voice channels, backed by large-scale operator connections and infrastructure. Sinch serves enterprises and communication providers with scalable, secure messaging and voice infrastructure and developer-focused APIs and tools.

📋 Description

• Act as strategic adviser for a portfolio of enterprise accounts, accountable for health, adoption and retention • Build and maintain executive customer relationships, owning value and outcomes conversations alongside the Account Manager • Lead innovation sessions and strategic workshops using customer goals and usage data • Build customer success plans and run executive business reviews demonstrating measurable impact • Monitor usage, traffic, quality, support and commercial health signals; identify risks and lead complex escalations • Coordinate Onboarding, Customer Excellence, Support, Sales Engineering and Product teams • Bring structured, evidence-based customer insights to Product • Use AI and automation for account research, preparation and risk identification • Share playbooks and coach colleagues new to Customer Success

🎯 Requirements

• 3+ years in Customer Success, account management or technical account management, including several years owning a small number of large, complex enterprise customers • Track record of retaining and growing high-value accounts • Experience running executive business reviews and strategy workshops with C-level and VP-level customer stakeholders • Strong facilitation and storytelling skills • Understanding of API- or platform-based products and ability to read usage data • Experience coordinating complex, multi-stakeholder, multi-country accounts across a matrix organisation • Curiosity about AI, with real examples of using it at work • Experience with Salesforce and a CS platform (Gainsight or similar) • University degree preferred, or equivalent professional experience • Willingness to travel regularly across UK&I • Corporate language is English; application must be submitted in English • Hold British citizenship • Have a valid British work permit

🏖️ Benefits

• Variable compensation component • Opportunities for personal and professional growth • Learning opportunities • Fair, objective, consistent, and inclusive recruitment process

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume