Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coalition Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Coalition Technologies is a leading digital marketing agency specializing in search engine optimization (SEO), pay-per-click (PPC) advertising, and web design. With a proven track record of success, the company has generated substantial revenue growth for clients across various industries by leveraging data-driven strategies and advanced technology. Coalition focuses on building lasting relationships with clients, providing customized solutions that maximize their online presence and profitability.

📋 Description

• Respond to inbound questions and requests from prospective and current customers via online live chat, email, and phone • Route and coordinate inquiries with Coalition’s sales, security, insurance, and claims teams • Educate customers on Coalition’s products, online quoting platform, and cybersecurity platform • Perform administrative insurance functions supporting quoting, binding, policy changes, and other key workflows • Capture customer feedback, identify recurring pain points, and collaborate on organizational and product improvements • Maintain clear, professional, and empathetic communication in every interaction • Become a Platform Expert in Broker IQ and Coalition Control

🎯 Requirements

• Prior experience in a P&C insurance customer support or P&C insurance customer service role, or a strong demonstrated desire to learn and build these skills • Excellent interactive and communication abilities, both written and verbal, especially in customer-facing environments • Resourceful, enthusiastic, and comfortable operating in a fast-paced, start-up environment • Demonstrated ability to learn new tools, processes, and products quickly, with strong attention to detail • Ability to understand and utilise AI tools to support productivity and efficiency • Ability to prioritise a high volume of requests, balancing urgency, customer impact, and service commitments • Strong preference for multi-lingual candidates, with fluency in German, Spanish, Italian or French • Incredibly positive attitude and a team-first mindset

🏖️ Benefits

• 100% medical coverage, including outpatient care • Life insurance • 25+ paid holidays • Annual home office stipend • 7% employer pension contribution • Mental and physical health wellness programs like Headspace, Wellhub • Competitive compensation and opportunity for advancement • Remote-first culture

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