Client Success Coordinator

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £29k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Amiqus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

⚖️ Legal

🏥 Healthcare

💰 Debt Financing on 2020-09

Consulting • Legal • Healthcare

Amiqus is the UK’s market-leading compliance and onboarding platform, recognized as the 5th fastest-growing fintech across the UK. The platform offers a wide range of services including identity verification, anti-money laundering checks, pre-employment screening, and right-to-work checks, streamlining the process for both clients and staff. By automating compliance and onboarding tasks, Amiqus helps organizations reduce costs and increase productivity, making it easier to adhere to legal requirements and complete essential checks quickly and securely.

📋 Description

• Serve as primary point of contact for day-to-day client queries across all accounts, including Premium Support clients • Deliver timely and personalised support and resolve inquiries and issues • Partner with Client Success Managers on strategic matters and larger escalations • Complete managed services tasks, client reporting, and DBS approvals • Support clients through online ticketing, email, and phone while maintaining SLAs • Maintain deep knowledge of products, services, clients, and sectors • Collaborate with internal teams to implement fixes • Communicate with suppliers to escalate and resolve issues • Analyse client metrics, identify trends, and track usage to inform commercial decisions • Educate clients on product features, functionality, and best practices • Create and maintain FAQs, troubleshooting guides, and support documentation • Manage a pooled portfolio of accounts, including flat renewals and upsell opportunities with SDRs • Deliver standard activation and onboarding for lower-value clients, including clients under £10K

🎯 Requirements

• Proven track record of providing high-quality support and exceptional customer experiences • Excellent communication and interpersonal skills • First-rate problem-solving skills and proactive issue resolution • Analytical mindset with ability to interpret data and generate actionable insights • Strong organisational and time management skills • Ability to manage multiple tasks and priorities simultaneously • Proactive, adaptable, accountable, and resourceful • Experience in a start-up or scale-up environment would be beneficial • Ability to work effectively in a fast-growing, dynamic environment

🏖️ Benefits

• Competitive salary and share options • Quarterly in-person meetups and team events • Private health cover with Vitality • Range of insurance benefits • 34 days annual leave • 5% matched pension contribution • Enhanced family leave • Support when returning to work

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