Customer Success Manager

🔥 5 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Commvault

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series A on 2000-03

Consulting • Healthcare • Logistics

Commvault is a company that specializes in data protection and management solutions. They offer a comprehensive cloud platform that ensures data security across enterprise, cloud, and SaaS environments. Their services include backup and recovery, disaster recovery, continuous data security, and compliance solutions, catering to various industries such as healthcare, finance, and federal government. Commvault also integrates advanced technologies like AI for enhanced cyber resilience, helping organizations recover swiftly from cyber threats and maintain continuous business operations.

📋 Description

• Build and maintain strong, long-term relationships with customers and internal stakeholders • Serve as a trusted advisor to customers and internal teams • Drive customer outcomes and demonstrate the return on investment of Commvault’s technologies • Ensure customers progress through journey phases according to time-sensitive goals • Lead customer meetings and ongoing business reviews • Present progress against key success criteria • Monitor account health and relevant KPIs • Identify and prevent churn risk through mitigation plans • Develop nurture and education campaigns supporting customer success plans • Ensure revenue and sentiment goals for the assigned book of business are accomplished • Present revenue, sentiment, and engagement status in bi-weekly/monthly internal business reviews • Identify customer growth opportunities and align with internal stakeholders to secure expansions • Forecast customer risks before critical milestones • Coordinate mitigations involving contract changes, product changes, or additional product-team engagement • Work with the services team to ensure smooth customer onboarding • Own customer adoption, expansion, and renewals

🎯 Requirements

• Passion for Customer Success and commitment to helping customers achieve their goals • Ability to work collaboratively with internal teams and external partners • Strong communication and interpersonal skills • Ability to analyse complex situations, think creatively, and develop effective solutions • Flexibility to handle shifting business priorities and prioritize tasks quickly and effectively • Strong project management skills in a fast-paced and rapidly evolving product landscape • Solid understanding of customer success and/or customer experience methodologies • Ability to map customers’ business requirements to product capabilities • At least 5+ years of experience in a customer success, account management, or similar role • Proven experience managing multiple large customers simultaneously • Strong understanding of Commvault’s products and services, or willingness to learn and become an expert • Excellent written and verbal communication skills • Proven ability to identify and resolve customer issues effectively • All applicants must live and work in country

🏖️ Benefits

• Opportunity to join employee stock purchase plan (ESPP) • Continuous professional development, product training, and career pathing • An inclusive company culture, opportunity to join our Community ERGs • Generous global benefits

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