Customer Success Manager, EMEA, French-speaking

Job not on LinkedIn

🔥 13 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Triple Whale 🐳

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.

📋 Description

• Support ecommerce stores and agency Enterprise and Mid-Market clients • Own relationships with Enterprise and Mid-Market clients and lead programme strategy in a consultative, data-driven fashion • Advise customers on marketing strategy, best practices, and feature functionality • Collaborate with Sales, Solutions Architects, and Support to provide maximum client value while retaining and growing revenue • Perform revenue and renewal forecasting • Understand customer goals and implement tailored success plans • Drive executive-level relationships and identify opportunities to expand clients' Triple Whale product suite • Manage client relationships throughout the account lifecycle, including goal-setting, value delivery, account growth, product adoption, and renewals • Deliver a consultant perspective in client interactions and create customised success plans • Maintain deep product and marketing landscape knowledge • Lead and present client meetings in person and via video conference • Analyse customer usage, forecast renewals, manage risk, and develop resolution strategies • Gather product and integration requirements from clients and translate feedback into product requirements • Contribute to improving the Triple Whale customer experience

🎯 Requirements

• Professional proficiency in spoken and written French and English is essential • Previous experience servicing customers in the ecommerce space is a MUST, highly preferred from a SaaS environment • Ability to thrive in a dynamic, fast paced startup environment • Superb written and verbal communication skills • Flexible, embraces change and new responsibilities • Excellent computer skills and tech savvy • Service-oriented, passionate about providing top notch service to clients • Detail-oriented, capable of handling multiple responsibilities at once • Positive attitude, empathy, and high energy • Thrives in a collaborative team environment

🏖️ Benefits

• Fixed-term 12-month contract covering maternity leave • Potential to transition into a permanent role, subject to business needs and headcount approval • Equal opportunity employer committed to creating an inclusive environment for all employees

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