Enterprise Customer Success Manager

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Aveni

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

💸 Finance

☁️ SaaS

Artificial Intelligence • Finance • SaaS

<Aveni> is a technology company that builds NLP-powered, compliance-focused AI solutions for the financial services industry. It offers products such as Aveni Assist (an AI meeting assistant that automates adviser admin, CRM updates and report generation), Aveni Detect (automated QA, risk and vulnerability detection across customer interactions) and FinLLM (a finance-specific language model). Aveni provides ready-to-deploy and bespoke/co-developed AI for SMEs, mid-sized firms and enterprises, emphasizing data security, traceability and regulatory/compliance monitoring (Consumer Duty) to improve adviser productivity and quality assurance.

📋 Description

• Own post-sales responsibility for a portfolio of enterprise accounts, each worth around £1m • Build and run success plans demonstrating measurable ROI from Aveni • Lead renewals and identify expansion opportunities across Aveni Assist and Aveni Detect • Build strategic relationships with senior stakeholders in Operations, Compliance and the C-suite • Coordinate Implementation, Support, Product and leadership teams • Run quarterly business reviews linking outcomes to client goals • Use usage data to identify adoption gaps across thousands of users • Represent the customer voice in product decisions • Serve as the trusted advisor for strategic UK wealth manager relationships • Drive measurable value, retention and growth for enterprise customers

🎯 Requirements

• Customer success experience in B2B SaaS, managing several large enterprise accounts at once • Scale-up or start-up experience, or proven success adapting from a large vendor to a smaller business • Proven track record of renewing and expanding accounts while staying customer-centric • Executive presence and confidence with senior stakeholders • Genuine eagerness to learn • Comfortable with regular travel to client sites • Experience with wealth management or wider financial services clients (nice to have) • Experience with B2B2C products where success meant adoption across thousands of end users (nice to have) • Experience working with AI or data-driven products (nice to have) • Based in the United Kingdom • Legally authorised to work in the United Kingdom

🏖️ Benefits

• 34 days holiday plus your birthday off (inclusive of bank holidays) • Share options • Skills development with continuous learning • Remote and flexible working – remote, co-working spaces, or a mix of both • Life insurance • Income protection • Private health care • 24/7 employee assistance programme for emotional wellbeing • Freebies and discounts at a range of retailers • Cycle to work scheme • Pension scheme with employer contribution matched up to 5% • Career growth opportunities • Collaborative and innovative work environment

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume