Customer Success Manager

🔥 30 minutes ago

🇬🇧 United Kingdom – Remote

💵 £50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Griffin

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏦 Banking

💳 Fintech

🔌 API

Banking • Fintech • API

Griffin is a UK-authorised bank and Banking-as-a-Service (BaaS) platform that enables businesses to embed bank accounts, payments, safeguarding/client-money accounts, savings, and KYC/Verify functionality into their products via a purpose-built REST API and developer sandbox. The company combines regulated banking infrastructure with API-driven developer tools to support fintechs and businesses building payments, payroll, proptech, wealthtech and other financial products, while operating under PRA and FCA oversight.

📋 Description

• Build strong relationships with the customer portfolio through regular touchpoints and QBRs • Collaborate with implementation and technical teams to ensure smooth implementation and faster time-to-value • Identify revenue expansion opportunities and uncover upselling and cross-selling potential within existing accounts • Contribute to and improve existing processes to optimise the customer experience • Advocate for customers internally, respond to issues and share product feedback

🎯 Requirements

• 2–3 years’ experience in B2B customer success, account management or a related role, ideally in financial services, banking or fintech • Excellent problem-solving and project management abilities • Experience managing competing priorities while consistently delivering results • Demonstrated success in customer retention and driving account expansion • Strong relationship-building skills with external and internal stakeholders • High degree of comfort adopting new software tools for document drafting, collaboration and communication • Strong writing skills; ability to contribute clear and readable documentation • Legal right to work in the UK • Successful completion of background screening, including right-to-work, criminal record, credit history, social media and professional reference checks

🏖️ Benefits

• 25 days off a year + winter break (closed between Christmas and New Year) + bank holidays • Share options • Remote-first flexibility — work from anywhere in the UK • Support with home office setup • 1:1 coaching and therapy through Oliva • Auto-enrolment into company pension scheme with Penfold • Enhanced parental leave with up to 6 months at full pay • Private medical insurance and life insurance (provided by Bupa and AIG respectively) • Commission

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