Customer Success Manager

Job not on LinkedIn

🔥 18 hours ago

🌐 United Kingdom, Spain – Remote

🇬🇧 United Kingdom – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Chegg Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

📚 Education

☁️ SaaS

eCommerce • Education • SaaS

Chegg Inc. is a software development company that provides individualized learning support to students pursuing their educational journeys. Available on demand 24/7, the Chegg platform is powered by over a decade of learning insights and offers AI-powered academic support. It connects students with a vast network of subject matter experts to ensure quality learning and helps millions of students build essential academic, life, and job skills for success.

📋 Description

• Manage a shared portfolio of clients spending under €20k annually, ensuring strong adoption and engagement KPIs • Own strategic target accounts, driving high-touch success planning and retention strategies • Develop and implement scalable customer engagement strategies for the shared portfolio • Work cross-functionally with sales, support, and product teams to ensure a seamless customer experience and surface product feedback • Drive account growth by identifying upsell opportunities and supporting expansion conversations • Develop customer success assets, including success plans, guides, and FAQs, particularly for resellers and low-touch accounts • Host 1-to-many events • Promote customer advocacy through case studies, referrals, and testimonials • Represent the voice of clients internally • Ensure reseller relationships are enabled, supported, and driving value for end customers

🎯 Requirements

• Minimum 1+ years of experience in Customer Success, Account Management, or Client Services in a SaaS or technology environment • Fluent in English • Other European languages are a plus • Comfortable managing both high-touch and low-touch engagement models • Strong commercial mindset with experience in driving renewals and identifying growth opportunities • Excellent communication and relationship-building skills across a variety of client personas • Ability to work with and interpret client data, presenting insights and actions clearly • Experience using CRM systems such as Salesforce, HubSpot, or similar tools • Previous experience in the education technology or language learning sectors is a bonus • Experience managing reseller or channel partner relationships is a bonus • Strong presentation or workshop facilitation skills are a bonus • Proven ability to scale customer success processes for large volumes of small accounts is a bonus

🏖️ Benefits

• Private Health Insurance scheme • Flexible working hours • Hybrid or remote model of working • Free breakfast, lunch, snacks, and fresh fruit at centrally located offices • Enhanced maternity and paternity leave • Social activities, team lunches, socials, quarterly team events, and company events

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