Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Team Up - We Build Teams

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Team Up is an innovative company focused on building remote teams for businesses looking to enhance their workforce. By providing a platform for recruitment, employer of record (EOR) services, and a diverse talent pool that includes developers, designers, marketing experts, and more, Team Up delivers a comprehensive solution for companies to efficiently hire and manage remote professionals. With a proven track record of client retention and substantial savings in hiring costs, Team Up is committed to reshaping the future of work.

📋 Description

• Manage the full client lifecycle following the initial sales handoff • Maintain proactive communication with international clients and address their needs • Gather client feedback and resolve operational issues or blockers • Prepare, review, and finalize client contracts and support onboarding • Coordinate interviews between clients and candidates • Collaborate with Sales, Recruitment, and Operations to deliver client requirements accurately and on time • Monitor client account health and identify account growth opportunities • Pursue upselling and cross-selling opportunities within existing accounts • Support contract renewals and maintain client retention • Maintain accurate CRM records for client information, communications, account status, and sales pipeline • Manage multiple client accounts, interview schedules, and documentation

🎯 Requirements

• 2–3 years of experience in Client Success, Account Management, Customer Success, or Customer Retention • Experience in B2B services, preferably outsourcing, talent solutions, recruitment, or professional services • Experience working with international clients, preferably across the EU, UK, and/or US • Proven experience with account growth, upselling, cross-selling, or contract renewals • Excellent written and verbal English communication skills • Strong client relationship and stakeholder management skills • Highly organized and able to manage multiple accounts and priorities simultaneously • Strong attention to detail and ability to manage contracts and documentation • Good understanding of CRM processes and strong CRM discipline • Proactive, solutions-focused, and comfortable working cross-functionally

🏖️ Benefits

• Remote work arrangement