Account Manager, Customer Success

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pencil

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

📣 Marketing

🤝 B2B

💰 $2.8M Seed Round - Pencil on 2020-04

Artificial Intelligence • Marketing • B2B

Pencil is an AI-driven creative platform for marketers and brands. It uses generative artificial intelligence to produce ad creative (images and video) and concept variations designed for performance marketing and e-commerce advertisers, helping teams scale creative production and test many ad variants quickly. Pencil is positioned as a B2B tool for marketing teams and agencies.

📋 Description

• Own the day-to-day commercial and strategic health of a portfolio of accounts. • Build trusted relationships with budget holders and renewal decision-makers. • Build and run account cadences, including QBRs, roadmap conversations, and renewal timelines. • Develop a clear narrative about where each partnership is heading and why. • Partner closely with the Customer Success Technical Manager counterpart to connect platform experience with account strategy. • Maintain complete, current, and client-ready account documentation, trackers, and materials. • Identify and pursue expansion and upsell opportunities based on client goals, usage patterns, and potential value. • Drive account retention, renewals, expansion revenue, QBR and account plan quality, client satisfaction/NPS, documentation currency, and proactive stakeholder communication.

🎯 Requirements

• Candidates must be located on the East Coast and within the Eastern Time Zone. • 3-5 years of experience in customer success, account management, or client-facing commercial roles, ideally in SaaS, advertising, or marketing tech. • Agency experience is essential. • Experience managing 3–7 client accounts simultaneously. • Strong organisational and account management skills. • Track record of owning renewals and growing accounts. • Strong client-facing communication and presentation skills. • Comfortable operating one layer up from the tool, focusing on account strategy, commercial structure, and stakeholder relationships rather than platform mechanics. • Experience building and maintaining clear, organized account documentation, including trackers, QBR decks, and account plans. • Familiarity with subscription-based business models. • Genuine curiosity about how generative AI is changing marketing and creative workflows. • Must have legal right to work and remain in the country in which you intend to work from.

🏖️ Benefits

• 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme • Health insurance / private medical cover • Monthly stipend towards wellness, fitness, and learning and development • Remote - work from anywhere in your home country • Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy • Flexible working hours