Client Engagement Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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QAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1979

🏭 Manufacturing

📦 Logistics

🍽️ Food & Beverage

Manufacturing • Logistics • Food & Beverage

QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

📋 Description

• Partner with Account Executives from early-stage opportunities to shape services positioning and deal strategy • Lead structured discovery covering pain points, workflows, success criteria, delivery considerations, and training requirements • Support solution architecture and define services components, including deliverables, timeline, and effort • Enforce engagement request prioritization and direct Tier 2 and smaller opportunities to self-service playbooks • Draft and validate Statements of Work, defining scope boundaries, assumptions, dependencies, and acceptance criteria • Validate pricing, discounting, and total cost of ownership to protect deal economics • Review services pricing, risk-sharing, and contract terms for policy consistency • Recommend delivery resource allocation based on scope, timeline, and required skill sets • Serve as the primary Professional Services liaison to the Account Executive throughout the sales cycle • Participate in deal reviews and ensure alignment with Services Delivery before deal closure • Track win/loss drivers and request patterns to improve playbooks and resource allocation • Maintain knowledge of service offerings and industry-specific playbooks • Co-lead the hand-off from Sales to Services Delivery with a complete, validated SOW and discovery artifacts • Act as an escalation point for pre-sales misalignment or scope disputes before project kick-off • Feed field learnings back into scoping standards and estimation models

🎯 Requirements

• 5+ years in Professional Services, Solutions Consulting, or Pre-Sales within ERP or enterprise SaaS environments • Demonstrated experience writing and negotiating Statements of Work • Experience estimating project scope and effort • Experience structuring services pricing • Working knowledge of ERP implementation methodologies; manufacturing, supply chain, or related domains strongly preferred • Experience partnering directly with Account Executives in a matrixed Sales / Delivery organization • Strong commercial acumen in pricing strategy, margin protection, forecasting, and contract structuring • Ability to translate discovery findings into an executable, well-bounded scope of work • Comfortable applying pricing and scoping discipline under sales-cycle time pressure • Proficiency with CRM/CPQ tooling such as Salesforce and services estimation tools • Executive-level written and verbal communication skills • Bachelor’s degree required • Willingness to travel as required for key client engagements and on-site discovery workshops • Ability to operate across time zones in support of global account teams • High level of rigor in scope definition, risk identification, and governance under sales-cycle time pressure

🏖️ Benefits

• PTO • 401K matching • Healthcare/Medical Insurance plans • Health insurance • Dental insurance • Vision insurance • Flexible remote work • Flexibility to lead in-person customer workshops in your market • Opportunities for growth • Collaborative culture • Equal opportunity employment

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