Customer Success Manager

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 12%

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Bloomreach

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

✈️ Travel

💰 $30M Debt Financing on 2022-10

Consulting • Marketing • Travel

Bloomreach is a leader in ecommerce personalization solutions, providing platforms that integrate real-time customer and product data via AI. The company offers marketing automation, product discovery, and a unified data platform specifically designed for commerce applications. This enables businesses to personalize marketing efforts across multiple channels such as email, SMS, and web, optimize ecommerce search and merchandising, and manage customer and product data for advanced analytics and omnichannel personalization. Bloomreach’s solutions cater to various industries including retail, travel, hospitality, and more, to enhance profitability and customer retention.

📋 Description

• Partner with Growth customers across the UK and help them grow with Bloomreach, Loomi, and the wider product suite • Own a named book of customers as the designated CSM and main point of contact for adoption, value, satisfaction, and technical health • Understand customer goals, pain points, data, and technology stacks • Translate customer needs into recommendations and success plans tied to Bloomreach and Loomi capabilities • Provide best practices, use-case inspiration, and recommendations • Hand off configuration, implementation, and campaign-build work to consultancy services, partners, or Support with clear briefs • Host and facilitate masterclasses, new-customer mini summits, webinars, customer events, workshops, technical deep dives, and consulting sessions • Monitor health, adoption, usage, and data-quality signals; identify risks and growth opportunities • Partner with Account Managers and Renewal Specialists on account and renewal conversations • Own customer adoption, outcomes, and retention while supporting commercial growth and executive alignment • Capture customer feedback for Product teams with supporting evidence • Identify advocates and success stories and contribute to programmes, content, and playbooks • Sense-check customer data setup, identity stitching, tracking, integrations, usage, entitlements, campaign metrics, attribution, segmentation, and AI use cases

🎯 Requirements

• 2+ years in a customer-facing role in B2B SaaS, e-commerce, marketing technology, or digital marketing • Experience ideally as a Customer Success Manager or Technical Account Manager, or in solutions, implementation, martech operations, or agency delivery between marketers and technical teams • Hands-on experience with at least one marketing automation, ESP, or CDP platform, such as Bloomreach, Klaviyo, Braze, Salesforce Marketing Cloud, Iterable, HubSpot, Marketo, Emarsys, or similar • Understanding of commerce data such as catalogue, cart, and purchase from platforms such as Shopify, BigCommerce, or Salesforce Commerce Cloud • Working knowledge of web tracking and data integration, including events, identifiers, APIs, data feeds, and consent • Knowledge of SQL or strong spreadsheet skills • Familiarity with an analytics or BI tool such as GA4, Looker, Tableau, Power BI, Amplitude, or Mixpanel • Working understanding of marketing attribution, including last-touch versus multi-touch and lookback windows • Understanding of customer segmentation, including RFM, cohort, and lifecycle • Structured problem-solving approach • Strong interpersonal and relationship-building skills • Ability to understand a customer's business model, priorities, and KPIs and map solutions to goals • Confident presentation and facilitation skills, including explaining technical concepts to non-technical audiences • Strong organization and prioritization skills • Judgment about when to involve specialists and collaboration skills with Account Management, consultancy, partners, Support, and Product • Nice to have: knowledge of Jinja, Liquid, AMPscript, or Handlebars; basic HTML and CSS; Gainsight; or platform implementation or migration experience

🏖️ Benefits

• A great deal of freedom and trust, with no clocking in/out, corporate rules, or long approval processes • Flexible working hours • Virtual-first work environment with Bloomreach Hubs across three continents • Company events • 5 paid days off to volunteer • People Development Program with personal development workshops • Communication coach support • Leader Development Program with feedback, coaching, and follow-up check-ins • $1,500 annual professional education budget for books, courses, certifications, and other education products • Employee Assistance Program with counselors • Calm subscription • One additional DisConnect day off each quarter • Sports, yoga, and meditation opportunities • Extended parental leave up to 26 calendar weeks for Primary Caregivers • Restricted Stock Units or Stock Options, depending on role, seniority, and location • Company performance bonus • Employee referral bonus of up to $3,000 • Work anniversary rewards and celebrations

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