Customer Success Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bizimply

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🏨 Hospitality

🍽️ Food & Beverage

💰 Series A on 2016-04

Healthcare • Hospitality • Food & Beverage

Bizimply is a comprehensive workforce management solution designed to streamline HR tasks, employee scheduling, and communication within businesses. Trusted by thousands of UK and Irish businesses, Bizimply simplifies building employee rotas, tracking time and attendance, and managing shift schedules across multiple locations. The platform enhances team productivity and satisfaction by offering tools for simplifying HR operations, labor cost optimization, and real-time monitoring of employee performance. Key features include seamless payroll integration, the ability to clock in and out via mobile devices, instant messaging through the MyZimply app, and comprehensive operations management. Bizimply provides an efficient, user-friendly solution for managing both hourly and salaried teams, allowing businesses to remain organized, compliant, and productive.

📋 Description

• Build customer relationships to understand their problems and identify how Bizimply can solve them • Use a consultative upselling approach to demonstrate product features, improve efficiency, and drive additional customer value • Manage and execute the renewal cycle for a book of business • Anticipate customer needs based on personas, feature use, and business type • Manage feature requests and work cross-functionally with the Product team to solve customer problems • Educate customers through basic product training and create training materials and videos • Track requests and recurring issues, identifying and reporting software bugs to appropriate teams • Develop and execute proactive renewal strategies to maximise customer retention and revenue growth through personalised renewal plans

🎯 Requirements

• Over 2+ years previous experience in a customer success role, ideally in SAAS • Previous experience working in hospitality/retail • Strong written and verbal communication skills • Experience working or interacting with various web and mobile apps, with the ability to effectively troubleshoot customer issues • Resilience and resourcefulness using tools at your disposal and finding the best approach to solving problems • Strong attention to detail • Ability to learn quickly and stay up to date on new features and product releases • Curiosity to learn new things and take on new challenges • Ability to take ownership of customer contact and ensure investigation, troubleshooting, education, and communication are completed with customers and applicable internal teams • Ability to put yourself in customers’ shoes to understand their point of view and address their needs

🏖️ Benefits

• Opportunity for career growth and development in a tech-driven SaaS company • Competitive Salary • Educational & Continuing Professional Development Support • Employer Pension Contributions • Employee Assistance Programme for all employees (EAP) • Paid Maternity & Paternity Leave • Permanent Health Insurance & Death in Service Scheme • Referral Scheme

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