Enterprise CSM

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £80k - £90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Unit21

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💳 Fintech

🔒 Cybersecurity

📋 Compliance

💰 $34M Series B on 2021-07

Fintech • Cybersecurity • Compliance

Unit21 is a customizable platform designed to transform fraud prevention and anti-money laundering (AML) operations. It enables organizations to run custom detection logic, automate investigations, and seamlessly manage regulatory compliance. With features like real-time payment fraud prevention, transaction monitoring, and automated case management, Unit21 provides comprehensive solutions that adapt to unique business needs, ensuring security and efficiency in the financial technology space.

📋 Description

• Act as the main point of contact for enterprise customers • Guide customers on best engagement with Unit21 based on current and evolving needs • Build broad and deep customer relationships to understand success criteria • Communicate Unit21’s value to customers’ businesses • Retain ongoing customer business • Drive business growth through upsell and cross-sell opportunities • Identify new use cases and pain points within customers’ fraud and AML workflows • Own net revenue retention for a book of business • Act as an internal customer advocate • Bring customer trends and feedback to the team backed by data • Demo the product to new users • Hold executive business reviews • Iterate on an AI Agent • Synthesize product feedback across teams

🎯 Requirements

• 5+ years of customer-facing experience with a focus on retention, growth, and driving account strategy • Experience managing complex retention and cross-sell opportunities • Ability to lead negotiations for accounts $200k+ ARR • Ability to work independently and with a small team in a highly dynamic work environment • Ability to switch rapidly between strategy and execution while handling multiple ongoing projects • Ability to demo the product to a new user • Ability to hold an executive business review • Ability to iterate on an AI Agent • Ability to synthesize product feedback across teams • Ability and willingness to travel to see customers on-site as required • Process-oriented mindset with ability to identify recurring patterns and improve ongoing processes • Outstanding project management and organizational skills • Strong work ethic and ownership mindset • Curiosity and willingness to learn internal product knowledge and customer businesses • Product expertise development mindset

🏖️ Benefits

• Competitive salary • Pre-IPO equity • 100% company-paid medical, dental, and vision insurance (employee) • Unlimited PTO and generous leave programs • 401(k) • Learning & development stipend • Home office setup support • Inclusive, high-ownership culture focused on impact, innovation, and growth

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