Customer Success Manager – EMEA, APAC

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £90k - £121k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 11%

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Coder

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

🔐 Security

SaaS • Enterprise • Security

Coder is a company that provides an open-source self-hosted cloud development environment (CDE) platform. The platform allows organizations to deploy development environments across various infrastructures such as VMs, Kubernetes, and cloud services, facilitating secure, fast, and flexible coding solutions. Coder focuses on increasing developer productivity by enabling rapid deployment of fully configured cloud environments, optimizing resource use, and streamlining coding operations for developers, data engineers, and scientists. It enhances security and privacy for development environments by separating desktop environments, allowing safe third-party access, and implementing enterprise-grade security protocols. Coder is SOC2 Type II certified and supports a customizable, enterprise-scalable experience with self-hosting and open-source solutions.

📋 Description

• Lead, mentor, and develop a team of Customer Success Managers • Own team-level customer success outcomes, including adoption, customer health, ARR, NRR, and customer satisfaction • Partner with Sales, Product, Engineering, and Support to drive adoption, engagement, retention, and expansion • Develop and execute scalable customer success strategies, processes, playbooks, and metrics for enterprise customers • Serve as executive sponsor for key enterprise accounts and build trusted relationships with senior technical leaders • Coach the team on executive engagement, strategic account planning, value realization, renewals, and expansion • Identify customer risks and opportunities and establish proactive strategies to improve adoption, mitigate churn, and increase customer value • Help customers realize the value of Coder's secure development environments and AI-powered software development • Represent the voice of the customer internally and influence product strategy, roadmap priorities, and operational improvements • Establish a culture of accountability, continuous improvement, and customer obsession • Build systems, operating rhythms, and reporting to scale the team • Remain directly engaged with strategic customers in this player-coach role

🎯 Requirements

• 7+ years of experience in Customer Success, Account Management, or related customer-facing roles • 2+ years leading enterprise Customer Success or Account Management teams • Proven experience working with complex enterprise customers in SaaS, developer tools, cloud infrastructure, AI, cybersecurity, or related technology sectors • Demonstrated track record of driving customer adoption, retention, expansion, and measurable business outcomes • Strong strategic thinking and operational execution skills • Ability to build frameworks, processes, and programs from the ground up • Exceptional communication and executive presence • Ability to build trusted relationships with C-suite and senior technical stakeholders • Strong analytical and problem-solving skills • Ability to use customer data and insights to identify risks, opportunities, and trends • Coaching mindset and passion for hiring, developing, and building high-performing teams • Ability to operate effectively in a fast-moving, high-growth environment with a high degree of autonomy and ambiguity • Strong technical curiosity and ability to understand complex products, customer environments, and emerging technologies • Experience partnering cross-functionally with Sales, Product, Engineering, and other teams • Experience with developer tools, cloud infrastructure, DevOps, platform engineering, cybersecurity, or AI products is a bonus • Experience supporting large, global, or highly regulated enterprise organizations is a bonus • Familiarity with Kubernetes, Terraform, cloud platforms, or developer environments is a bonus • Experience helping organizations adopt AI coding tools, AI agents, or other emerging AI technologies is a bonus • Experience working at a high-growth technology company and building Customer Success programs as the organization scales is a bonus

🏖️ Benefits

• Equity • Commission • Transparent, consistent, and enjoyable interview process • Interview process targeted for completion in two to four weeks, if schedules allow • AI tooling permitted for take-home assessments • Equal employment opportunities

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