Customer Success Engineer

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Deepgram

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $47M Series B on 2022-11

Consulting • Healthcare • Logistics

Deepgram is a leading voice AI company that provides powerful APIs for speech-to-text, text-to-speech, and language understanding applications. Their platform enables developers to build sophisticated voice AI solutions for use cases such as contact centers, medical transcription, conversational AI, and more. Known for unmatched accuracy, speed, and cost-effectiveness, Deepgram's technology is trusted by top enterprises and startups worldwide. By offering real-time and highly accurate transcription capabilities, Deepgram helps businesses gain insights from voice data, making it an essential tool for transforming voice interactions.

📋 Description

• Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts • Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy • Drive adoption through demos, workshops, architecture guidance, and best-practice recommendations • Run continuous discovery: surface customer problems and translate them into actionable requirements • Identify and scope expansion in partnership with Sales • Act as the voice of the customer internally • Track adoption, usage, health, and expansion to drive outcomes • Operate AI-first by default, and build tools that eliminate recurring work

🎯 Requirements

• Significant experience in technical, customer-facing roles • A track record that blends customer ownership with technical depth • Hands-on experience running demos, POCs, or technical workshops • Demonstrated success identifying and landing expansion in enterprise accounts • Fluency discussing APIs, integrations, and developer workflows • Exceptional communication, influence, and relationship-building skills • Something you've built that eliminated recurring work due to AI • An AI-native operating model

🏖️ Benefits

• AI-driven solutions • Technical enablement • Customer advocacy • Flexible work environment • Remote work options