Operations Generalist – Fixed-Term Contract

🕒 May 21

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Definely

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Definely is an AI-powered legal drafting and contract review platform designed for law firms and in-house legal teams. Integrated natively into Microsoft Word and offered as a suite of tools (Vault, Draft, Enhance, Cascade, Proof, PDF), Definely leverages large language models on an organization’s proprietary contract repository to surface precedent clauses, track the knock-on effects of edits, automate hundreds of proofreading checks, and extract defined terms from PDFs—while fitting into existing legal workflows.

📋 Description

• Own and continuously improve core people processes across the employee lifecycle, onboarding, changes, and offboarding • Manage our HR systems (Hibob), employee records, and people documentation • Support benefits administration and policy updates with external providers • Run day-to-day office coordination, supplier management, and support any office moves or changes as we scale • Help organise company events, team socials, and offsites • Coordinate and manage end-to-end recruitment processes, working closely with hiring managers • Own interview scheduling, candidate communications, and keeping our ATS up to date • Support the creation of job descriptions and posting across relevant channels • Help ensure a smooth and positive candidate experience throughout • Support employment-related documentation including contracts, variations, and compliance across jurisdictions • Coordinate with external advisers where needed • Provide operational support

🎯 Requirements

• Experience in a people ops, People/HR generalist, or ops role, ideally in a startup or scaling company • Exposure to recruitment coordination or end-to-end hiring processes • A genuine love of owning processes end-to-end and making things better • Strong organisational skills and sharp attention to detail • Discretion and good judgement when handling sensitive matters • A pragmatic, get-things-done attitude with clear communication at all levels

🏖️ Benefits

• 🎉 Quarterly team socials + holiday parties • 🏢 3 days a week in the office: Tues, Weds, + Thurs • 🏖️ 25 days holiday + bank holidays • 🩺 Private healthcare (incl. dental & optical) • 🚲 Additional perks: Cycle to Work • 💻 Top-quality equipment