Director of Technical Operations

🕒 September 26

🇺🇸 United States – Remote

💵 $130k - $160k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 2%

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Deque Systems, Inc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

💼 Consulting

☁️ SaaS

🏢 Enterprise

Consulting • SaaS • Enterprise

Deque Systems, Inc. is an AI-powered digital accessibility company that provides a SaaS platform, tools, and services to help organizations test, monitor, and remediate accessibility issues across web and mobile products. Their product suite (Axe DevTools, Axe Monitor, Axe Auditor, Axe Assistant, Axe MCP Server and the open-source axe-core) enables automated and guided manual testing, in-IDE fixes, site-wide monitoring, and AI-backed support. Deque also offers accessibility audits, consulting, and role-based training (Deque University) to help enterprises achieve compliance with standards like WCAG, ADA, and the European Accessibility Act.

📋 Description

• Own Deque’s AWS production infrastructure, defined as code and deployed through team-owned pipelines • Lead availability, performance, capacity, observability, alerting, and SLO practices • Command major incidents and run blameless postmortems that close action items • Own backup, disaster recovery, business continuity, restore procedures, and recovery objectives • Manage AWS cost visibility and ongoing savings initiatives • Lead the team toward 99.99% uptime, excluding planned maintenance and upgrades • Manage releases with gates and document all changes • Administer and integrate Jira, GitHub, ZenHub, Artifactory, Keycloak, Zendesk, and other business systems • Manage vendors, renewals, contract negotiations, and system consolidation • Oversee identity and access management in partnership with Security • Manage employee laptops and onboarding/offboarding for in-scope systems • Install and upgrade Deque products in customer environments and create repeatable tooling and documentation • Maintain the operations side of ISO-27001 certification, including controls, evidence, and audit response • Meet SLA commitments for vulnerability remediation • Support initiatives led by the Director of Security • Maintain GDPR-consistent data handling practices • Hire, develop, and retain a systems operations team across multiple locations, currently including the US and India • Scale team capabilities through automation and stronger tooling • Establish runbooks, change management, and operational standards • Ensure accessibility of selected internal tools and administrative interfaces • Develop a governed, practical plan for using AI in operations • Participate in weekend on-call coverage alongside the team • Submit a resume and cover letter explaining interest, alignment with core values, and differentiating attributes

🎯 Requirements

• 7+ years in infrastructure, SRE, or IT operations with steadily growing responsibility • At least two years leading engineers • Deep hands-on, recent (last 18-24 months) AWS experience • Infrastructure as code in production using Terraform, CloudFormation, CDK, or similar • Experience with containers and orchestration: EKS, ECS, Docker, Kubernetes • Experience building or substantially rebuilding CI/CD pipelines • Experience with observability and incident response, including instrumentation, alerting, on-call practice, and postmortems • Experience in an organization with an active customer base and support function • Working knowledge of GDPR obligations affecting infrastructure and data handling • Clear communication with non-technical audiences, including executive reporting and dashboards • FedRAMP or StateRAMP experience preferred • SOC 2 Type II, VPAT / Section 508 / EN 301 549, or US state privacy regimes (CCPA/CPRA) experience preferred • Experience deploying and supporting software in customer-controlled environments preferred • Background in accessibility, assistive technology, or disability inclusion preferred • Google Cloud or Azure hands-on experience preferred • Resume and cover letter required • Must complete reference and background checks

🏖️ Benefits

• Follow-the-sun weekday coverage • Weekend on-call limited to planned upgrades and genuine emergencies • Deque University procurement courses to help employees get up to speed on accessibility evaluations • Equal Employment Opportunities • Reference and background checks

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