Technology Operations Manager

🕒 October 20

🇺🇸 United States – Remote

💵 $105k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Digital Media Management

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Digital Media Management is a company that specializes in social media management and campaigns, particularly for the entertainment industry. They focus on elevating brands within gaming, movies, TV, and streaming by creating communities and fan engagement through social-first strategies. Based in Los Angeles, they partner with a variety of entertainment and consumer brands to build brand affinity and authentic relationships. Digital Media Management is committed to creating compelling social campaigns for box office hits and connecting with TV show fandoms. They offer career opportunities for those passionate about social media and entertainment.

📋 Description

• Manage and optimize technology operations for three global studios within Keywords Studios • Create and implement technical infrastructure supporting business needs • Proactively solve process and systems issues and bottlenecks • Collaborate with global IT teams on long-term technology processes, requirements, and solutions • Leverage AI and machine learning to build efficient business processes and workflows • Partner with global infosec and privacy teams on data protection and content security compliance • Administer business systems and creative production tools • Serve as a thought leader on technology infrastructure, expansion, and AI integration • Provide Mac and PC user support and assess equipment needs globally • Troubleshoot technology issues across the group • Act as client point of contact for content security compliance • Coordinate and manage services between vendors and outside contractors

🎯 Requirements

• Applicants must reside in the United States • Applicants must be authorized to work in the U.S. • 5+ years of relevant technical experience, including Systems/Tool Implementation, Technology Planning, Tech Support, AI Integrations and Vendor Management • Deep knowledge of Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, Active Directory, and related creative production and business tools • Experience leveraging AI and machine learning to build efficiency across technology workflows • Strong communication skills and attention to detail • Knowledge of Apple and PC products and machines • Experience with content security management and compliance • Excellent time and project management skills • Availability Monday–Friday, 9am–6pm EST

🏖️ Benefits

• DMM pays 100% of the cost for employee medical, dental, and vision premiums • DMM covers 40% of dependent premium costs • Employer paid life insurance • A tax-advantaged health savings account (HSA) • A 401(k) plan with automatic enrollment at 3% of salary and a full employer match of the first 3% contribution; fully vested • Paid family leave • Open PTO: unlimited vacation, 10 sick days & 5 mental health days • DMM Fridays: opportunity to sign off early at 2pm on Fridays • DEI-specific training focused on preventing discrimination and harassment • ERGs focusing on diverse perspectives to promote diversity, inclusion, and shared experiences • Generous donation match to non-profits of employee interest • Extensive onboarding across multiple departments • Frequent training on the latest tools and trends • Casual, fun, and empowering company culture • Room for growth and learning

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