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Digital Payments Support Specialist

🕒 August 18

🏖️ New Jersey – Remote

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💵 $25 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Logo of DivaDance

DivaDance

51 - 200 employees

🧘 Wellness

Wellness

DivaDance is a vibrant and energetic dance experience designed for adults, focusing on inspiring confidence and building community through dance. Offering choreography classes that incorporate original pop-music inspired routines suitable for all levels, DivaDance transforms fitness into a fun and engaging activity. With franchises available, the company has established a presence in numerous cities across the United States, promoting a sense of connection and enjoyment in its unique dance fitness classes.

📋 Description

• Monitor and analyze digital payment transactions • Verify payment and transaction information • Maintain constant records of transactions between companies and customers • Assist with payment reconciliation and highlight anomalies • Review payment confirmations and documentation • Help with transaction issues and general payment questions • Store payment and paperwork records online • Respond to internal and consumer payment inquiries • Check payment status and follow up on payments as needed • Create reports of payment summaries and transactions • Manage internal systems, spreadsheets and payment platforms • Assist with payment records for members, including memberships, classes and events • Provide help to the Finance & Operations team • Comply with current corporate policies and payment limitations • Keep all client and financial data secret • Work with colleagues in Operations and Administrative divisions to ensure seamless day-to-day processing of digital payments and related data

🎯 Requirements

• Experience in digital payments, payment processing, banking, accounting, customer service, administration or comparable will be an asset • Great attention to detail and accuracy • Background in digital financial technologies and internet platforms • Computer having access to the Internet • Skilled in using electronic documents and spreadsheets • Excellent organizational & time management abilities • Strong written and oral communication skills • Work-from-home go-getter • Reliable desktop or laptop computer • Good, stable internet • Ability to securely handle sensitive consumer and financial data • Good desktop/laptop computer • Smartphone to be utilized as and when during business hours • Dependable high speed internet • Secure data transfer and management between PC and smart phone • Cloud storage and standard communication platform experience • Archiving of digital resources • Safe and organized

🏖️ Benefits

• Remote full-time position • Flexible working arrangements • Training & Onboarding Opportunities • Opportunities for career advancement • Positive, lively team atmosphere • Good long-term potential for the right applicant

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