Senior Implementation Engineer, EMEA

🔥 0 minutes ago

🌐 United Kingdom, Portugal, +3 more countries – Remote

🇬🇧 United Kingdom – Remote 🇵🇹 Portugal – Remote 🇪🇸 Spain – Remote 🇮🇹 Italy – Remote 🇩🇪 Germany – Remote

💵 €71.4k - €102k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Docker, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

☁️ SaaS

💰 $105M Series C on 2022-03

Consulting • SaaS

Docker, Inc is a company that simplifies the lives of developers by tackling the complexity of app development. They offer tools that allow developers to bring their ideas to life through containerization and orchestration, making the development process easier and more efficient. Docker's products, including Docker Desktop and Docker Hub, are widely adopted by millions of developers worldwide, enhancing workflows and providing an integrated development pipeline.

📋 Description

• Partner with Customer Success, Sales, Operations, and Support teams to establish and refine customer onboarding operations • Guide customers through initial journey points and deliver customer-centric solutions • Iterate and improve strategies and automations that streamline workflows and tooling • Contribute solutions to the team knowledge base • Execute day-to-day strategies for new customer onboarding with rapid execution and minimal friction • Ensure smooth transitions between Customer Success, Sales, Onboarding, and Support teams • Provide personalized onboarding through efficient, automated workflows • Use clear communication and collaboration strategies to support smooth transitions and scalability • Build and maintain customer relationships throughout onboarding and migration before transition to Customer Success Management • Balance personalized support with scalable, customer-first processes • Maintain target metrics for provisioning, onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment • Complete onboarding activities during the first two weeks • Engage with Customer Engineering, Sales, Operations, Enablement, and Support teams • Engage customers and develop individualized onboarding paths • Execute and improve day-to-day processes with autonomy over onboarding planning

🎯 Requirements

• Minimum 4+ years of professional, full-time, post-grad experience working with external customers, internal sales, support and success teams in a similar customer onboarding/implementation engineering role • Direct customer-facing, professional client/customer onboarding experience • Deep understanding and experience working with SaaS platforms and cloud-based technologies • Strong cross-functional collaboration and customer relationship management • Excellent problem-solving and communication skills • Proven ability to adapt, evolve, and continuously learn about cutting-edge technologies • Must be legally authorized to work in the country where applying • Docker does not offer visa sponsorship for this role

🏖️ Benefits

• Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. • Flexibility that fits your life – Manage your schedule while delivering great work. • Generous PTO • Designated quarterly Whaleness Days • Designated end-of-year Whaleness break • Home office support • Technology stipend equivalent to US$100 net per month • Annual stipend for conferences, courses, certifications, and continued learning • 16 weeks of paid parental leave after six months of employment • Equity for all full-time employees • Medical benefits vary by country • Retirement benefits vary by country • Paid holidays vary by country • Docker swag