People Services Associate

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September 29

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Docusign

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eCommerce • Finance • SaaS

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

📋 Description

• Provide quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors to deliver HR management services • Support all phases of the employee lifecycle with emphasis on onboarding, digital employee file management, data changes, internal transfers, promotions, and offboarding • Assist with employee pre-hire processes including contracts of employment, background checks, new hire paperwork and work authorization documentation in English, Portuguese and Spanish • Identify opportunities to streamline Global HR processes to enhance efficiency and employee experience • Create and maintain physical onsite and electronic employee files • Respond to general HR inquiries regarding HR policies, benefits, employee data, employment verifications and systems • Collaborate with Recruiting, Payroll, Benefits, HRBPs, IT and other collaborators as needed • Administer statutory regulatory HR documentation and reporting requirements for Brazil and Mexico, coordinating with local Social Insurance offices for enrollment and disenrollment of employees • Individual contributor role reporting to Sr. Lead, People Operations

🎯 Requirements

• Fluent in Portuguese, Spanish, and English, both verbal and written communication • Bachelor's degree or experience in the HR related field • 2+ years of HR or Recruiting related work experience in a high growth organization • Familiarity with Brazil and Mexico employment requirements, policy, and procedures • Experience with Workday or other HCM Systems • Preferred: Experience with ServiceNow HR Ticketing system • Strong experience in G-Suite (Google Slides, Google Sheets, Excel, Word) • Ability to work independently with minimal direction and handle high urgency issues • Excellent attention to detail and interpersonal skills • Ability to think creatively and work in a fast paced, high volume environment • Ability to exercise sound judgment and discretion, maintaining confidentiality when required