Senior Manager, People Process Transformation and Continuous Improvement

September 14

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DoorDash

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eCommerce • Marketing • Transport

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

10,000+ employees

🛍️ eCommerce

🚗 Transport

📋 Description

• Lead a global team of process strategists to reimagine end-to-end People experiences at DoorDash and Wolt • Set vision and roadmap for continuous improvement across global People processes aligned to enterprise automation and transformation goals • Apply Lean Six Sigma and systems thinking to diagnose root causes, redesign processes, and embed automation and self-service at scale • Partner with tech and product leaders to deliver solutions balancing process simplification, policy alignment, and end-user experience • Oversee creation of future-state process architectures that integrate with AI-powered tools and platforms • Ensure process changes are backed by quantifiable metrics (time savings, SLA compression, ROI, adoption rates) • Facilitate cross-functional design sessions to align priorities and drive readiness across process, org, and tech dimensions • Build dashboards and diagnostic tools to monitor process health and identify opportunities • Champion end-user empathy and institutionalize a culture of continuous improvement • Report to VP, People Platforms and partner with COEs, business unit People leaders, engineers, product managers, and operations leaders worldwide • Measure success by accelerated process velocity, measurable ROI, experience improvement, and lasting adoption

🎯 Requirements

• 10+ years of hands-on Continuous Improvement leadership, ideally in HR, Talent Acquisition, or other large-scale operational functions • Expert in Lean Six Sigma methodologies (Black Belt or equivalent experience) • Proficiency with tools like Value Stream Mapping, 5 Whys, and root cause analysis • Experience leading large-scale, multi-system process transformations across global organizations • Systems thinker able to decompose org/process/tech architectures • Proven record of measurable impact: compressing cycle times, reducing costs, increasing quality, and boosting adoption • Fluent in process mapping, service blueprinting, and org/process/tech decomposition • Demonstrated end-user empathy in process design • Ability to thrive in high-change, high-ambiguity environments using data and structured thinking • Strong collaboration and influence skills to align diverse stakeholders • Experience leading and developing teams of senior people process strategists

🏖️ Benefits

• 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) • Medical, dental, and vision benefits • 11 paid holidays • Disability and basic life insurance • Family-forming assistance • Mental health program • Flexible paid time off/vacation (for salaried roles) • 80 hours of paid sick time per year (for salaried roles) • Vacation and sick accrual details for hourly roles • Opportunities for equity grants • Wellness expense reimbursement • Premium healthcare