Associate Account Manager – Material Science

🕒 October 6

🇺🇸 United States – Remote

💵 $63.8k - $86.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Dotmatics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Dotmatics is an AI-powered scientific intelligence platform that specializes in data management and workflow automation specifically for multimodal scientific discovery. It facilitates adaptive lab workflows, enhances collaboration across various scientific disciplines, and integrates advanced predictive analytics to accelerate research and development. With a suite of products, including solutions for bioinformatics, cheminformatics, and flow cytometry, Dotmatics supports researchers in making informed decisions, streamlining operations, and driving innovation in drug discovery and materials science.

📋 Description

• Own the health, retention, and growth of an assigned book of Luma customer accounts • Manage the full renewal cycle for named accounts and identify and close expansion opportunities with departmental buyers and smaller research teams • Identify and pursue expansion opportunities within existing accounts, including new departments, additional seats, and adjacent Luma products • Own the full sales cycle for small to mid-sized expansion opportunities within named accounts, typically under $50K ARR • Conduct needs assessments, build business cases, and deliver proposals for renewal and expansion motions • Achieve or exceed quarterly and annual retention and expansion quotas • Work with WW Renewals to ensure renewals are tracked and actioned before renewal notice • Build relationships with scientific researchers, lab managers, and departmental decision-makers • Understand customer workflows, pain points, and scientific objectives related to ELN, LIMS, cheminformatics, bioinformatics, and data visualization • Position Dotmatics solutions for research and data management challenges • Collaborate with Customer Success on onboarding and continued customer value realization • Own end-to-end renewals from 120-day renewal notice through contract execution • Forecast renewal risk and revenue and maintain account health views • Monitor usage, adoption, support tickets, and stakeholder turnover to intervene on renewal risks • Negotiate renewal terms, pricing, and contract structures within established parameters • Partner with Customer Success to resolve adoption or satisfaction issues • Support Strategic Account Executives in named enterprise accounts • Collaborate with Presales to conduct product demonstrations and technical discovery calls • Coordinate with field sales teams on account strategies, communications, and opportunity progression • Maintain accurate CRM records and provide updates on renewal status, pipeline activity, and account health • Develop product knowledge across the Dotmatics Luma portfolio and stay current on scientific research trends, laboratory informatics challenges, and competitive landscape • Provide market intelligence to Sales and Product • Participate in pipeline and renewal forecast reviews with sales leadership • Travel 30%+ for customer meetings, QBRs, and account management activities

🎯 Requirements

• At least 4 years of experience in inside sales, renewal management, account management, or sales development, preferably in SaaS, material sciences or technical software • May hold a degree in Material or Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field • Proven track record of meeting or exceeding retention, renewal, or sales quotas • Understanding of complex sales cycles • Ability to work with Finance and RevOps to build out sales contracts • Strong discovery, negotiation, and consultative selling skills • Excellent presentation and communication abilities, written and verbal • Experience using CRM systems (Salesforce preferred) and sales engagement tools • Self-motivated with strong organizational and time management skills, comfortable managing a high-volume renewal book alongside expansion opportunities • Ability to work collaboratively in a team environment while managing independent renewal and sales responsibilities • Experience selling or managing accounts within chemical and material sciences verticals, research organizations, pharmaceutical companies, biotechs, or academic institutions • Understanding of SaaS business models, subscription renewal cycles, and expansion-led growth motions • Familiarity with scientific research workflows and laboratory informatics (ELN, LIMS, cheminformatics, bioinformatics, automation, orchestration)

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