Senior Solutions Consultant

🕒 May 29

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NASCO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

NASCO is an independent subsidiary of Blue Cross Blue Shield of Michigan, specializing in innovative technology solutions for the healthcare ecosystem. With a strong focus on healthcare payers, NASCO delivers products and services designed to improve health outcomes through interoperability and advanced healthcare IT. The company leverages decades of expertise to align with health plan strategies, helping customers adapt to a rapidly evolving market and drive innovation for better health outcomes.

📋 Description

• Partner with sales, product, engineering, pre-sales, post-sales, and go-to-market teams to understand customer needs and develop proposals • Craft RFP/RFI responses and deliver tailored presentations articulating solution value and ROI • Lead discovery sessions to gather business and technical requirements, identify pain points, and align solutions • Deliver customized product demonstrations, answer technical inquiries, and support proof-of-concept or trial engagements • Facilitate solution design workshops and architect scalable SaaS/cloud solutions • Define data, cloud, and integration strategies and prepare technical documentation and proposals • Conduct technical feasibility assessments, evaluate risks, costs, and schedules, and advise on implementation strategies • Bridge communication between product, engineering, and client teams; escalate technical concerns and incorporate customer feedback • Build relationships with C-level and senior stakeholders, advise strategically, uncover expansion and upsell opportunities, and advocate for customer needs • Guide customers through technical onboarding, integration, performance optimization, and security reviews • Provide technical training and enablement for customers and partners • Provide ongoing post-deployment client support and troubleshooting • Develop technical documentation, user guides, training materials, playbooks, best-practice guides, and white papers • Support NASCO thought-leadership presentations and position papers; represent the company at industry events and webinars • Participate in beta tests, pilot programs, and feedback loops • Monitor post-implementation solution adoption and performance, analyze results, measure ROI, and recommend enhancements • Conduct market and competitive analysis to position solutions and highlight differentiators

🎯 Requirements

• Deep understanding of SaaS products, data and analytics, and communicating business value through solution narratives and ROI outcomes • Ability to communicate complex technical concepts clearly and persuasively to executive and diverse audiences • Advanced analytical and strategic thinking to translate business objectives into technical solutions • Advanced problem-solving and creative solution design in complex environments • Emotional intelligence, empathy, and consultative influence for building customer relationships • Ability to manage multiple projects, schedules, and stakeholders under pressure • Experience developing technical documentation, user guides, training materials, and reusable assets • Experience providing technical training and enablement for customers and partners • Experience conducting technical feasibility assessments and risk analysis • Proficiency with CRM platforms such as Salesforce or HubSpot • Proficiency in data modeling and database technologies • Experience with programming or scripting languages such as Python, Java, or SQL • Ability to deliver thought leadership through conference speaking, webinars, or white papers • Experience conducting competitive and market analysis • 8+ years of experience in solution architecture, technical sales, or customer-facing technical roles • 5 years of experience in healthcare required • Experience with large-scale SaaS implementations and user adoption strategies • Experience in enterprise B2B sales environments with multi-million-dollar deal sizes • Bachelor's degree in Engineering, Computer Science, or related technical field, or equivalent experience • Must have legal authority to work in the US • Able to use workstation equipment for up to 8 hours daily • Willingness and ability to travel up to 40% to customer sites, industry events, and company meetings

🏖️ Benefits

• Fully remote work from home • Work/life balance • Savings on commuting and work clothing • Blue Cross Blue Shield Medical, Dental, and Vision Plans • Telehealthcare for Medical and Behavioral visits • Generous PTO with buy/sell options • 9 company holidays • Floating day off • Day off for volunteering • Employee Assistance Program • Wellness program with insurance discounts or credit toward health-related items • 401K Plan with employer matching contributions • Company-funded spending/reimbursement accounts for out-of-pocket medical expenses • Bonus and Recognition programs • Tuition Assistance • Consultation with financial planner • Basic Life & AD&D Insurance • Short- and Long-Term Disability Insurance • Supplemental Term Life Insurance available • Group Discount programs for mobile and technology services • Comprehensive, current e-learning and performance support library available on demand at no cost