IT Support Engineer - Helpdesk ServiceDesk

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June 19

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EasyITGuys - Cybersecurity, Compliance, & Tech Support

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Cybersecurity • Compliance • SaaS

EasyITGuys is a comprehensive technology support provider specializing in cybersecurity, compliance, and IT management for both businesses and individuals. They offer a range of services including managed IT, co-managed IT support, disaster recovery, and various cybersecurity solutions. With a focus on minimizing cyber risks and providing professional tech support, EasyITGuys aims to simplify technology management and ensure data security for its clients.

11 - 50 employees

Founded 2009

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

📋 Description

• Provide technical support and IT consulting for business clients • Solve IT challenges through troubleshooting and software solutions • Balance support and sales —help clients while identifying their technology needs • Work closely with businesses, building strong, long-term relationships • Continue expanding your knowledge in a fast-paced, evolving IT environment

🎯 Requirements

• MSP/MSSP Experience: 3-5+ years • IT Support Experience: 3-5+ years • IT Sales Experience: 1-2+ years • Client Segment Experience: 3-5+ years supporting businesses • Remote/Hybrid Experience: 2-3+ years • Core Technical Skills (1-3 Years Preferred) 🖥 Support & Systems (Highly Desirable) Microsoft Teams, Microsoft 365 Repairshopr / Syncro Keeper Password Manager ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!) Monday.com • Devices & Infrastructure Fortinet Firewalls, Switches, APs SonicWALL Firewalls, Switches, APs Ubiquiti Routers, Switches, and APs • Additional Skills Typing speed: 40 WPM minimum, 60+ WPM preferred AS/BS Degree preferred Certifications (CompTIA, Microsoft, Cisco, etc.) a plus • Active Directory & Group Policy Windows OS, Microsoft Office, Windows Server, VPN Configuration Office 365 Administration Strong customer relationship & sales skills Ability to train and support non-technical users Excellent time management & prioritization Experience with onsite services & projects

🏖️ Benefits

• Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work. • Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being. • Future-Focused – 401K & Retirement Benefits to build financial security. • Professional Growth – Continuously level up your skills, knowledge, and expertise • Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays. • Your Voice Matters – A small-business culture where your ideas make an impact. • High-Energy, Fast-Paced Work – A team of go-getters who love what they do.