Technical Support Engineer I

🕒 October 8

🇺🇸 United States – Remote

💵 $53.5k - $67.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 36 days.
• Jobs at this company usually fill in 44 days.
• Reposted once.

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EasyPost

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

☁️ SaaS

🚗 Transport

💰 $25M Series B on 2021-09

Logistics • SaaS • Transport

EasyPost is a company that provides a comprehensive suite of shipping solutions designed to simplify and modernize parcel shipping operations. Their offerings include a powerful shipping API, which allows businesses to access over 100 carriers, automate shipping operations, and secure discounted rates. EasyPost also offers advanced analytics tools that provide insights into supply chain efficiency, carrier performance, and delivery tracking. Their enterprise solutions cater to high-growth shippers with configurable business rules, 24/7 support, and the ability to significantly reduce supply chain costs. The company is also committed to sustainability, offering carbon neutral shipping options. Overall, EasyPost aims to streamline complex shipping logistics with modern, scalable, and insightful technology solutions.

📋 Description

• Provide top-notch support for EasyPost’s GlobalShip enterprise multi-carrier shipping solution • Work with Support Techs and Integration Engineers to support current software • Assist with client configurations, daily shipping tasks, and technical troubleshooting • Follow up with clients to ensure problems are solved • Make minor software and database adjustments with guidance from team leadership • Test and deploy software updates • Recognize and escalate problems requiring immediate action • Establish trust and rapport with customer contacts • Support centralized shipping management that decreases handling, improves product flow-through, streamlines order tracking, reduces fulfillment errors, and decreases shipping costs

🎯 Requirements

• Bachelor’s Degree in computer science, information systems, information technology, coding certification through a coding bootcamp, or 2+ years of related experience • Coding experience or ability to pick up C#, Angular, VBScript, JavaScript, and HTML • Basic understanding of SQL database queries • Basic Windows computer and server administration • Strong organizational skills • Ability to handle communication with multiple internal teams • Willingness to adapt to an evolving work environment • Ability to manage multiple support issues at one time • Sense of urgency to drive customer progress • Excellent communication skills • Fearless when encountering new languages and frameworks • Ability to juggle and prioritize competing demands on your time • Excellent written and verbal communication skills • Minimal to light physical effort • Ability to work prolonged stationary periods at a desk and on a computer • Ability to lift 15 pounds at any given time • 10% travel required • Must be authorized and based in the United States

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance • Competitive compensation package and equity • Monthly work from home stipend of $50 • Flexible work schedule and paid time off • Collaborative culture with a supportive team • Unlimited growth opportunities • Opportunity to make massive contributions at a hyper-growth company • Opportunity to make an impact on a product helping ship millions of packages per day

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