Regional Manager, Customer Success

🕒 February 26

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Elliptic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

₿ Crypto

📋 Compliance

☁️ SaaS

🔥 Funding within the last year

💰 Corporate Round - Elliptic on 2025-09

Crypto • Compliance • SaaS

Elliptic is a provider of enterprise-grade blockchain analytics and crypto compliance software that helps financial institutions, exchanges, network operators, regulators, and law enforcement detect, investigate, and manage crypto-related financial crime and regulatory risk. Its products include VASP/entity screening, wallet and transaction monitoring, cross-chain investigations, threat intelligence, stablecoin issuer and ecosystem monitoring, and data ingestion and API integrations. Elliptic also offers training and certifications to upskill compliance and forensic teams and delivers its services as configurable, scalable SaaS and API solutions for compliance, surveillance, and forensic workflows.

📋 Description

• Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR • Manage, mentor, and develop a distributed team of Customer Success Managers across EMEA and APAC • Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs • Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency • Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion • Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization • Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences • Represent the voice of global customers by gathering regional insights and informing product roadmaps • Drive continuous improvement of processes, tools, and playbooks across both regions • Champion collaboration between regions, fostering a culture of shared learning and global best practice • Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders • Work flexibly across time zones, coordinating with global peers and customers to meet business needs

🎯 Requirements

• 7+ years in Customer Success or Account Management roles, including at least 3 years of people management experience • Strong track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting • Proven experience managing customers and teams across multiple regions (EMEA & APAC preferred) • Operational excellence in process design, forecasting, and metrics tracking • Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies • A global mindset - curious, culturally aware, and adaptable • Interest in blockchain, cryptocurrency, or digital asset industries

🏖️ Benefits

• Hybrid working and the option to work from almost anywhere for up to 90 days per year • £500 Remote working budget to set up your home office space • $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development • Holidays: 25 days of annual leave + bank holidays • An extra day for your birthday • Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave. • Private Health Insurance - we use Vitality! • Full access to Spill Mental Health Support • Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries • £100 Crypto for you! • Cycle to Work Scheme