Operations Director – Safe Care

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EMED Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2023

⚕️ Healthcare Insurance

🚗 Transport

Healthcare Insurance • Transport

EMED Group is a leading healthcare logistics provider in the UK, committed to improving community wellbeing by facilitating access to vital health and social care services. With over 2,800 colleagues operating from more than 50 bases, EMED Group is a significant partner to the NHS, offering specialist non-emergency patient transport services through its four divisions. During challenging times like the COVID-19 pandemic, they have successfully mobilized large-scale contracts, ensuring smooth transitions for patients. EMED Group emphasizes career development and health benefits for its employees, highlighting its role as a progressive supporter of the NHS and the communities it serves.

📋 Description

• Develop and implement the national EMED Safe Care operational strategy aligned with EMED organisational objectives • Drive service growth, efficiency, and innovation across all patient transport services • Contribute to executive-level decision-making as part of the senior leadership team • Identify and implement new service opportunities, partnerships, and contracts • Lead and oversee daily operations across all regions, ensuring service reliability and performance • Ensure effective deployment of resources, including vehicles, staff, and scheduling systems • Monitor KPIs such as response times, patient satisfaction, utilisation rates, and cost efficiency • Ensure all services meet regulatory and compliance requirements (e.g., CQC /Healthcare Inspectorate Wales standards) • Work closely with clinical governance teams to manage incidents, audits, and continuous improvement • Own operational budgets, drive cost control initiatives and deliver financial performance • Contribute to pricing strategies, tenders, and contract negotiations • Optimise fleet utilisation and workforce productivity • Ensure workforce planning aligns with demand and growth projections • Foster a culture of accountability, engagement, and continuous improvement • Build and maintain strong relationships with NHS trusts, commissioners, and private clients • Manage escalations and complex operational challenges • Drive innovation in routing, scheduling, and digital solutions

🎯 Requirements

• Proven senior leadership experience in multi-site operations (healthcare, transport, logistics, or related sector) • Strong understanding of mental health / patient transport services or regulated environments • Experience managing large, geographically dispersed teams • Demonstrable track record of improving operational performance and efficiency • Strong financial and commercial acumen • Experience working with regulators and compliance frameworks • Experience within NHS or healthcare services (desirable) • Experience of mental health services (desirable) • Knowledge of CQC requirements and clinical governance frameworks (desirable) • Experience as a registered manager (desirable) • Experience managing fleet operations (desirable) • Evidence of leading digital transformation or operational innovation (desirable)

🏖️ Benefits

• Annual salary circa £85,000 • £5,000 annual car allowance • Performance related bonus • 33 days annual leave (inclusive of bank holidays) • Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000 • 24/7 online/telephone GP Consultation and access to prescriptions • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody • Access to mental health and physiotherapy consultations • Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury • Financial guidance re retirement planning, tax savings and state benefits • Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave • Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event