Process Manager, Service & Workshop

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🕒 March 17

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e-motion - Die e-Bike Experten

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🛒 Retail

🚗 Transport

👥 B2C

Retail • Transport • B2C

e-motion - Die e-Bike Experten is an independent group of specialist e‑bike retailers operating over 100 locations across Germany, Austria and Switzerland, offering a wide selection of e‑bike brands and types. The company provides end‑to‑end services including personalized advice and test rides, sales (purchase, rental, franchise), financing and leasing options, insurance, certified workshop service and accessories. e‑motion positions itself as a consumer-focused mobility retailer and franchisor that supports customers and partners with local shops, online information, and training.

📋 Description

• You optimize workshop workflows and processes as well as the advisory support we provide to our franchise partners • You support our partners through trainings and analyses to ensure quality assurance of our two‑wheeler, three‑wheeler and cargo bike workshops • You assist in the implementation of new locations and help partners develop and establish new workshop processes • You develop and maintain training materials, presentations, checklists, manuals and online learning courses

🎯 Requirements

• Ideally you are a master-qualified two‑wheeler mechatronics technician or master two‑wheeler mechanic • Career changers are welcome — for example (auto) mechanics or (auto) mechatronics technicians with experience as bicycle mechanics/assemblers • You have experience in assortment planning and in the interface role between workshop and sales • Entrepreneurial thinking and a high degree of self-motivation characterize you • You are willing to support our partners on site (travel requirement approx. 60%) • Enjoy building and maintaining collaborative partner relationships • A high degree of independence, sense of responsibility and service orientation

🏖️ Benefits

• Fair salary above the market average • Attractive bike leasing • Permanent (open-ended) employment contract • Fun at work — we love what we do! • Genuine appreciation for your ideas and initiatives — do what you love! • A great concept with many projects that give you room to grow and realize your potential • kununu Top Employer 2023, 2024 and 2025