Process Manager BPO – Output Management

🕒 March 13

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hsag Heidelberger Services AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚡ Energy

🤝 B2B

☁️ SaaS

Energy • B2B • SaaS

hsag Heidelberger Services AG is a German service and consulting company focused on the energy sector, providing business process outsourcing, billing (heating and operating costs), system and management consulting, and digital solutions. The company offers data cleansing, RPA, chatbots, digital experience checks, marketing, and event services (e. g. , a Zukunftskongress) to energy utilities and suppliers to support IT transformation, customer service automation and end-to-end value chain operations. hsag positions itself as a B2B partner helping energy companies improve processes, customer experience and digital platforms.

📋 Description

• For the further development of our Output Management solution in the area of customer communication, you will take on the coordination and control of template development in Output Management. • Operational template development is primarily carried out by development teams but is accompanied by you from both a functional and technical perspective. • You act as the central interface between business units, development teams and customers, aligning functional and technical requirements. • You coordinate the implementation of document templates and support teams with functional and conceptual questions. • You prioritize requirements and manage their implementation in close coordination with business units and development teams. • You ensure the quality of our document solutions in terms of structure, performance and maintainability. • You analyze existing Output Management processes, identify optimization potential and implement appropriate improvement measures. • You prepare functional and test concepts, process descriptions as well as architecture and system documentation.

🎯 Requirements

• You have at least two years of professional experience in Output Management and are interested in becoming familiar with the workflows and processes of the energy industry. • A completed degree with an IT focus (e.g., Business Informatics, Media Informatics, Communications Informatics) is an advantage. • You bring SQL skills and an understanding of relational data models. • You have basic knowledge of programming languages, e.g., Python or JavaScript. • You are familiar with version control (e.g., Git) and have an understanding of structured development and deployment processes. • You have a strong sense for visual consistency, corporate design and a unified appearance of documents. • You have already gained initial experience in the technical coordination of development tasks between business units and development teams. • Ideally, you also have experience with document generation systems, preferably Eclipse BIRT Designer.

🏖️ Benefits

• Job security: From the outset you will receive a permanent employment contract to secure your career at hsag in the long term. • Flexibility: With our flexible working time models you can shape your workday freely and work from home anywhere in Germany. • Our academy: Our hsag Academy offers training, courses and further education to continuously expand your skills. • Perks for you: We offer an employer-subsidized company pension plan, a tax-free communications allowance, Corporate Benefits, cash bonuses for our employee referral program, a subsidy for the Deutschlandticket and company-wide celebrations — both online and on-site. • Your wellbeing: We provide occupational health management designed to actively maintain your health and promote your mental wellbeing. With the WLP app you can expand your health knowledge, stay active and pursue your personal (fitness) goals. • Our corporate culture: With us you will experience a collaborative environment based on mutual respect that encourages personal responsibility, team spirit and direct feedback. We value fast learning and the joy of implementation while working together as a team.